Front Desk Agent

Join our front desk team and be the welcoming face of our hotel! As a Front Desk Agent, you will be responsible for handling guest reservations, processing check-ins and check-outs, answering inquiries, and providing information about hotel services and local attractions. This role requires excellent communication skills, attention to detail, and a commitment to delivering outstanding customer service.

• Record reservations received verbally or in writing and enter them into the hotel computer system.

• Quote rates and room availability according to established procedures.

• Process and cancel reservations following appropriate procedures.

• Answer telephones promptly and route calls or provide assistance to callers.

• Provide prompt, accurate, and efficient check-in, check-out, and reservation services.

• Inform guests of required information and answer questions about the resort and local area.

• Communicate and coordinate with coworkers, supervisors, and managers in all departments.

• Process accurate cash and credit card transactions.

• Promote the hotel/casino and its services and facilities.

• Work closely with Housekeeping, Group Sales, and VIP Services to meet guest needs.

• High School Diploma or GED.

• 1 month of guest service experience.

• Working knowledge of Microsoft Office products.

• Basic written, communication, and computer skills.

• Ability to handle cash and credit card transactions accurately.

• Excellent customer service skills.

• Ability to work in a fast-paced environment.

• Ability to lift up to 50 lbs. and stand for long periods.

• Availability to work varied shifts, including weekends and holidays.