Seasonal Overlook Nomad Server at The Wilds

Overview

Join The Wilds as a Seasonal Overlook Nomad Server, providing exceptional dining experiences for our Nomad Ridge guests. This role is perfect for individuals with strong customer service skills who thrive in a fast-paced food and beverage environment.

Responsibilities

Guest Service & Dining Operations

• Greet and provide prompt, friendly service to all Wilds guests.
• Serve as the primary waitstaff for breakfast and dinner shifts at Nomad Ridge.
• Execute accurate sales transactions and maintain accurate records.
• Encourage guests to round up for conservation, supporting The Wilds' program areas.

Food & Beverage Support

• Assist with dining room setup and food preparation for each dining service.
• Maintain knowledge of menu items, preparation methods, and potential allergens.
• Learn and follow ServSafe guidelines to ensure a safe and sanitary food environment.
• Uphold Responsible Alcohol Policy standards.

Operations & Team Collaboration

• Maintain a clean work area, including restocking, inventory management, and cleaning.
• Assist in various aspects of Food & Beverage operations, including food prep, catering setup, quick service food sales, and dishwashing.
• Communicate effectively with the Food & Beverage Manager and Kitchen Coordinator.
• Train and guide other staff as needed.

Wilds Knowledge & Guest Interaction

• Learn about The Wilds and its species to accurately answer guest questions.
• Provide support to other Visitor Operations and Park Operations roles when needed.
• Strive to further the mission of The Wilds and support the Columbus Zoo Family of Parks.

Qualifications

Education & Experience

• Must be 18 years or older.
• Previous food service or waitstaff experience preferred.
• Exceptional customer service skills required.

Skills & Abilities

• Positive, professional attitude with excellent interpersonal skills.
• Strong math and keyboarding skills.
• Ability to communicate effectively both verbally and in writing.
• Adaptability to changing circumstances in a fast-paced workplace.
• Ability to learn and uphold service standards set by the Food & Beverage team.
• Positive attitude with a commitment to excellent service and upholding guest service standards.
• Strong decision-making, planning, and organizational skills.
• Ability to operate a two-way radio.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Compliance & Safety

• Possession of a valid state-issued driver's license with a good driving record.
• Successfully complete a pre-employment drug screening and criminal background check.
• Subject to Drug-Free Workplace Policy, Criminal Background Check, and BMV Check.
• This position is not eligible for overtime pay.

If you are a dedicated team player with a passion for guest service and food operations, apply today!