Office and Administrative Specialist Senior - Receptionist

Working Title: Receptionist** **Job Class: Office and Administrative Specialist, Senior** **Agency: Administrative Hearings** + **Job ID** : 86746 + **Location** : St. Paul + **Telework Eligible** : No + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 06/13/2025 + **Closing Date** : 06/27/2025 + **Hiring Agency/Seniority Unit** : Administrative Hearings / Administrative Hearings-AFSCME + **Division/Unit** : Office of Admin. Hearings / Administrative Services + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 206 - Clerical/AFSCME + **Work Area** : St. Paul + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities ( : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Office of Administrative Hearings (OAH) is the largest of three Executive Branch Courts with over 75 full-time equivalents located in St. Paul and Duluth. OAH, with 35 judges, is comparable in size to the Ramsey County District Court with 32 judges. The Administrative Law division serves over 250 state agencies and local units of government by hearing and adjudicating matters involving over 200 unique areas of law. This position provides high-quality professional, pleasant, and courteous services to diverse OAH clientele both external and internal via telephone or in-person. This position directly assists court clientele providing information on proceedings pending before OAH. This position also supports access to OAH's secured courtroom area and provides limited onsite technical assistance in the courtrooms. This position's work involves managing the print queues and delivering mail and packages in an efficient manner to individual judges and / or staff to ensure documents are timely processed. Job duties include but are not limited to: + Provide exceptional customer service and accurate responses to telephone or in-person inquiries. + Retrieve and process office-wide mail. + Maintain hearing and conference rooms. + Provide onsite technical assistance in courtrooms. + Maintain office supplies. **Minimum Qualifications** + Data entry skills sufficient to create database records and update entries in a timely manner. + Customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, that result in customer satisfaction. + Respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes. + Receive and review source documents, compare documents to database information, and edit documents. + Document and record management sufficient to maintain electronic or paper files for efficient organization and retrieval of information. **Preferred Qualifications** + Receptionist experience. + Knowledge of Microsoft Word and Excel, and C-Track case management system. + Strong workers' compensation or administrative law background/knowledge. + Ability to quickly learn new software. + Strong organizational and planning skills to meet timelines with limited supervision. + High level of initiative, effort, and commitment to completing assignments efficiently. Ability to align behavior with the organization's needs, priorities, and goals. **Physical Requirements** + Ability to work in a seated or standing position for extended periods of time. + Move and/or transport items weighing up to 20 pounds on a regular basis. **Additional Requirements** It is the policy of the Office of Administrative Hearings that all employees submit to a background investigation prior to employment. The background check may consist of the following components: + SEMA4 Records Check (applies to current and past state employees only) + Criminal History Check + Employment Reference Check + Court Records CheckAN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ... or email ... . Please indicate what assistance is needed.