Host

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patronsbringing the wine country experience to the middle of alarge city.

Position Summary
RestaurantHosts are responsible for delivering consistently exceptional guest experiencesto guests of City Winery. The Host serves as the first and last point ofcontact throughout the guest experience and is responsible for greeting guestswhile entering and departing the location, handling inquiries and reservations,and supporting in other areas of the operation as needed.

Overview of Responsibilities

Provide positive guest experience including greeting, conversingwith, and thanking departing guests

Escort guests to seats and set them up for a pleasurable diningexperience based on appropriate floor plan

Accommodate guest requests while seeking management approvalwhen appropriate

Manage all call-ins and walk-in inquiries, directing toappropriate departmental contacts or taking

messages and communicating to suchdepartments as necessary

Ensure all dining areas are tidy, presentable, and in safecondition and set up/rearrange/breakdown dining room for service accordingly

Manage miscellaneous day-to-day communications, including butnot limited to, voicemails, emails, deliveries, and reservation calls andcommunicate any important reservations/guest inquiries

Maintain all reservations/seating through designated system

Provide guests with accurate wait time estimates during busyperiods

Perform necessary opening/closing tasks

Rotate seating between different stations to ensure evenworkloads for waitstaff

Maintain a knowledge of City Winery brand, history, culture, andprogramming, both in venue and restaurant

Maintain menu knowledge, including ingredients, preparationmethods, and allergen

information and communicate this informationtableside to guests

Maintain organized, clean, and safe work areas always

Attend training, tastings, meetings, as needed

Follow all company policies, procedures, and guidelinesincluding being ready to work at scheduled shift time, in uniform, with neatand presentable appearance.

Perform all other reasonably assigned duties

Minimum Qualifications

1+ yearsexperience as a Host in a fast-paced, high-volume service environment and/orequivalent relevant experience

Strong work ethic,team player, and exceptional guest service skills

Ability toconsistently deliver high-quality guest experiences, exceed guest expectations,and strive to create a memorable experience at every City Winery visit

Effectivecommunication and interpersonal skills with a proven ability to build positiverelationships with people in the scope of employment

Aptitude toresolve problems

Ability toexecute professional guest service experience

Ability tohandle all guests with composure and hospitality

Polishedpresentation

Ability towork both independently and in a team environment

Must befluently literate in English including ability to read, write, communicate,conduct basic business-related mathematics, and able to accurately function aPOS

Ability towork a flexible schedule including days, nights, weekends, and holidays

Ability toperform physical requirements of the role including standing/walking for theentirety of shift, bending, pulling, pushing, using stairs, lifting andcarrying up to 50 lbs.

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.