Host/Hostess

# HOST/HOSTESS CUMBERLAND,MD {#hosthostess-cumberlandmd color="#333333" size="24"}

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**POSITION SUMMARY:**Customer Service orientated position primarily responsible for greeting and welcoming, seating, and thanking guests at the restaurant according to Potomac Family Dining Group and Applebees brand standards for guest service.

### ESSENTIAL DUTIES AND TASKS:

- Greets and seats all guests in a friendly

- Assists in maintaining the overall guest flow of the

- Ensures seating service is rotated among server area assignments whenever

- Opens doors for arriving and departing

- Remains visible in the FOH and forward facing the main

- Occasionally delivers food and drinks to guests when extra assistance is

- Interacts verbally with all guests creating a friendly and upbeat

- Completes assigned opening and closing side work as

- Participates in the clearing and resetting of the dining room tables using Applebees team delivery

- Observes guests, responds to requests, and anticipates guests

- Maintains a clean and organized work

- Ability to explain and demonstrate usage of Tabletop Electronic Devices to

- Ability to drive sales with suggestive selling

- Accommodates any special needs of guests such as booster chairs, high chairs,

- Manages the waitlist when the restaurant is

- May occasionally be scheduled to serve guests in a Carside To-Go or Server

- Fills out feature

- Assists in general Front of House maintenance functions including:

- maintaining restrooms

- light cleaning such as dusting light fixtures/furniture/woodwork/artifacts

- washing and/or wiping windows

- sani-bucket rotation

- setting up the expo line

- emptying trash

- rolling silverware

- maintaining restaurant curb appeal

### EQUIPMENT/ COMPUTER SKILLS:

- Phone

- Soda fountain operation

- Tabletop Electronic Device

- Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers

### SUPERVISORY RESPONSIBILITY: None.

**MINIMUM QUALIFICATIONS:**

- Friendly and engaging demeanor

- 16+ years old

- Prior work experience preferred

- Reading, writing, and verbal communication skills required

- Bi-lingual experience a plus

- Reliable transportation required

- Ability to build relationships

- Ability to be a team player

- Ability to follow manager instructions and guidance

- Ability to communicate and behave professionally at all times

### PHYSICAL DEMANDS:

- Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the

- Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per

- Mobility required during the entire

- Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in

- Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift and bus pans, and trays frequently weighing 25

- Must be able to speak clearly and listen attentively to guests and other

- Transports and carries objects such as high chairs up to 15 pounds up to 15 times per

**Travel:**Less than 5%

**WORKING CONDITIONS:**Subject to wet floors and loud noises, fast-paced, outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.