About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLAs best views.About the role
Four Seasons Hotel and Residences New Orleans is seeking candidates to join our leadership team as Hotel Manager. The Hotel Manager provides leadership and management for all operational hotel personnel, accepts responsibility for the health, safety and welfare of the hotel guests and employees, and is accountable for all personnel actions, assets, and personal property and the end results of their use. The Hotel Manager forms part of the Hotel Leadership team who collectively makes key strategic and operational decisions for the hotel.
Hotel Manager desired attributes:
Leadership Requirements
Ideally looking for a seasoned HM and not first timer.
Strong F&B understanding to handle multiple concepts on property and relationship with two Chef partners.
Must be able to handle a very fast pace of work, guest and employee expectation.
Passion for innovation around product and service to yield best results possible.
Ability to keep the balance between People, Product and Profit.
Establish a relationship with many return ELITE guests, VIPs, Residences and local key partners.
Hotel is closely involved within the community; passion for connecting & networking with others, including attending galas and events offsite, is expected.
Ideally has worked in large group houses with heavy banquet activity.
Hands on while not being overbearing to other seasoned PC team members.
Comfortable in overall Wellness operation and ability involved and influence Spa P&L.
True culture carrier that puts people first and embraces employee first mentality.
Both international and the U.S. experience preferable.
Experience in residences, people & culture and food & beverage would be advantageous.
Focus on group market during need periods and manage relationship with NBA, and the citywide.
People
Walk the talk of balance and mental wellbeing/mindfulness.
Hands on and involved while being high trust.
Employee first mentality.
Culture carrier who has very high leadership skills, more important than any other of the 3 Ps.
Hotel has many employees who does not shy away from sharing their feedback in person and in writing ability to listen and action is crucial hot point.
High visibility to the employees and ability to connect with employees with different backgrounds.
Glint, EVOLVE, Four Seasons for Good and DIB must continue to be on everyones mind and remain part of every days behaviors, high employee expectations for HM to partner with GM to be the role model.
Product
Excellent eye for detail.
Relentless about staying on top of rooms product and all public spaces including Spa and F&B outlets.
HM must be passionate about driving product innovation and service delivery in a competitive market where all brands are represented.
Connected to guests and highly visible around the hotel.
Track record and experience in managing capital planning and execution.
Great understanding and awareness of relevant F&B concepts and food trends to keep up with very active and food and beverage scene.
Eager to innovate and elevate F&B spaces and offerings.
Best in class KPIs that are intimidating to maintain and elevatea willingness to embrace and excel here.
Strong ability to partner with DOE on PRP, PMP and overall product maintenance around the hotel.
Ability to oversee F&B, Room, and Spas seasonal activations.
Ability to manage outsourcing companies; valet parking, linen laundry, and all other operational contract labor.
Profit
HM must recognize the impact on EBIDTA, be very cost driven while maintaining FS standards and quality.
Strong business acumen overall and across all functions.
HM must be able to manage labor, run labor meetings and adjust standards as needed.
HM must recognize when we need more labor and get the resources needed, whether human resources or operating resources.
Involvement in forecast and strategy meetings.
Strong ability to partner with DOF on forecasts and affect monthly P&L in the month for the month.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Discounted Accommodations at other Four Seasons Hotels and Resort
Discounted Services externally and on property
Complimentary Dry Cleaning
Complimentary Employee Meals
Complimentary Parking
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