Runner/Busser

1 year

As a Zuma Server Support, you are responsible for delivering smooth and efficient operation of our dining experience by providing essential assistance to our servers. Your primary responsibility will be to support the server team in delivering exceptional service to our guests, helping to create memorable dining experiences that uphold Zuma's reputation for excellence.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Assist servers in setting up and clearing tables, including arranging table settings, refilling water glasses, and removing used dishes and utensils
• Provide timely and attentive support to servers during service periods, including delivering food and beverage orders to tables, checking on guest satisfaction, and addressing any guest requests or concerns
• Collaborate with the kitchen and bar teams to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered accurately and efficiently
• Assist in maintaining cleanliness and organization in the dining area, including cleaning and sanitizing tables, chairs, and other surfaces, as well as sweeping and mopping floors
• Monitor and replenish supplies, such as napkins, utensils, condiments, and beverages, to ensure that servers have everything they need to provide excellent service to guests
• Communicate effectively with servers, kitchen staff, and management to relay guest feedback, special requests, and other relevant information, contributing to the overall success of the service team

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• Previous experience as a Runner or Busser in a high-end restaurant, hotel, bar, or hospitality establishment preferred
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, youll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities , experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team thats elevating contemporary dining on a global stage.

Compensation: Hourly ($16.50) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

Strong Communication and Interpersonal Skills

Attention to Detail

Team Collaboration

Ability to Multitask in a Fast Paced Environment

Customer Service Orientation

Ability to work in a fast paced environment

Problem Solving Skills

Ability to work collaboratively as part of a team

Ability to Work Collaboratively in a Team

Physical Ability to Lift and Carry Up to 25 Lbs

Ability to Stand for Prolong Periods of Time

Culinary Knowledge

Ability to Lift and Carry Up to 25 Lbs

Ability to Work Flexible Hours, Including Evenings, Weekends, and Holidays

Ability to Work Under Pressure

Customer Service

Flexibility in scheduling

Ability to Maneuver Through Work Areas and Bend, Lift, Carry, Reach/Extend Arms, and Hands Above Shoulder Height Frequently

Teamwork

Previous Experience as a Runner or Busser in a High End Restaurant, Hotel, Bar, or Hospitality Establishment Preferred

Passion for hospitality

Communication

Cultural Awareness

Positive Attitude

Can Lift Up to 50 Lbs

Food Safety Knowledge

High Volume Service

Professionalism

Team Player

Multitasking

Time Management

Organizational Skills

Food Running

Communication Skills

Work In a Fast-Paced Environment

Fine Dining Service

Safety and Sanitation

Service Procedures

Menu Knowledge

People Skills

Problem Solving

Work Well Under Pressure

Bussing Tables

Organization

Guest Service

POS Systems

Interpersonal Skills

Standing for Long Periods of Time

Adaptability

Flexibility

Taking Direction and Feedback

Punctuality

Strong Work Ethic

Strong Communication Skills

Following Steps of Service

Conflict Resolution

Effective Communication

Carrying Trays

Cleanliness

Bending / Kneeling / Reaching / Stooping

Food and Beverage Knowledge

Sense of Urgency

Table Maintenance

Table Setting

Efficiency

Excellent Communication Skills

Warm and Gracious Service Approach

Food Knowledge

Customer Service Skills

Detail Oriented

Knowledge About Food, Wine, and Service

Hospitality Driven

Table Service

Verbal Communication

300+ Covers Per Night

Ability to Lift and Move up to 50 Pounds

Ability to Think Quickly and Multitask in a Fast Paced Environment

Dependability

Expediting

Heavy Lifting

Maintaining cleanliness

Service Standards

Team Oriented

Cleaning

Clearing Tables

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