Food Service - Hospitality Associate

Job Title: Hospitality Associate
Location: In Unit
Department: Varies (Dependent on Venue)
Reports To: Department Director or Manager
Employment Type: Hourly Part-Time

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Overview:

SSA Group is seeking a personable and service-oriented Hospitality Associate to support guest experiences at our venues. As a Hospitality Associate, you will provide warm welcomes, guide guests through their visit, and ensure a positive and memorable experience. Your role is essential in delivering exceptional service while helping maintain the cleanliness and ambiance of the venue.

Primary Focus:

• Provide friendly and efficient service to guests at our food and retail outlets.
• Offer assistance and information about the venue, its services, and any ongoing promotions.
• Ensure the venue is clean, welcoming, and well-organized at all times.
• Collaborate with team members to maintain smooth operations and guest satisfaction.

Key Responsibilities:

Guest Experience:

• Greet guests warmly and ensure they feel welcomed as they enter the venue.
• Provide guests with information about attractions, services, and offerings.
• Assist guests with inquiries or direct them to the appropriate area or staff member for further assistance.
• Monitor the cleanliness and orderliness of the venue to create an inviting atmosphere.

Operational Support:

• Help maintain cleanliness and organization in the venue, including food and retail areas.
• Assist with basic maintenance or report issues to management to ensure smooth operations.
• Follow up with team members to ensure high standards of hospitality are consistently met.

Team Collaboration:

• Work closely with other team members to ensure a seamless guest experience.
• Communicate guest needs or feedback to management to continuously improve service.
• Be proactive in offering help where needed to improve overall team performance.

Qualifications:

• Experience: A minimum of 1 year in hospitality, customer service, or a similar role.
• Skills: Strong communication and interpersonal skills. Ability to handle a variety of guest needs in a professional and courteous manner.
• Attributes: Positive, approachable, and a team player with a focus on creating great guest experiences.
• Availability: Must be available for flexible scheduling, including weekends, evenings, and holidays.

Working Conditions:

• Environment: Fast-paced venue settings, both indoor and outdoor in all weather conditions.
• Physical Requirements: Physical ability perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must lift up to 25 pounds with or without assistance.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.