Guest Services Coordinator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Sapphire Falls Resort

Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.

What We're Looking For:
The Guest Services Coordinator plays a vital role in delivering a smooth and welcoming experience for guests from arrival to departure. This position is responsible for coordinating guest requests for bell services and ensuring effective communication between guests and the bell team, while assisting with service delivery as needed.

Who You Are:
Guest-focused with a warm and professional presence
Strong communicator and highly organized
Comfortable using technology and tracking systems
Calm and composed in a fast-paced environment
Flexible and willing to assist with hands-on service when needed

What You Will Do:
Greet guests and initiate bell service requests
Coordinate and track guest requests using service management systems
Communicate effectively with the bell team to ensure prompt assistance
Assist with luggage handling and room escorts as operationally needed
Maintain a clean, orderly, and welcoming lobby and entrance area
Provide accurate hotel and local area information to guests
Support guest flow and coordination with Front Office and valet teams
Monitor and maintain the lobby beverage station
Ensure proper care and cleanliness of luggage carts and equipment
Address guest questions and concerns, escalating when appropriate
Stay informed about hotel amenities, services, and transportation options
Follow hotel safety, grooming, and appearance standards
Assist with guest transportation needs as assigned
Consistently uphold Loews Hotels' service culture and standards

Your Experience Includes:
Prior experience in a guest-facing or hospitality role preferred
Familiarity with guest service tracking systems or communication tools
Ability to lift up to 75 lbs and push carts up to 250 lbs when assisting
Valid drivers license in good standing (if required for driving tasks)
Availability to work a flexible schedule, including weekends and holidays