On-Call Guest Services Associate

LOCATION: Kihei, Wailea, Makena, and Maalaea

HOURS / DAYS:

Part Time
Morning or Afternoon Shifts Available
Weekday and Weekend Shifts Available
2 to 5 days Per Week Available

JOB SUMMARY:

Are you someone who leads with aloha and takes pride in making others feel welcome and cared for? Were looking for a warm, reliable, and service-minded Guest Services Associate to join our ohana and help create unforgettable experiences for our vacation rental guests. In this role, youll be the friendly face that guests count on. Whether it's sharing local tips, resolving an issue with care, or simply ensuring everything feels like home, your role will be key in delivering the spirit of aloha every step of the way.

This is an "On-Call" position, meaning you will be called to one of our properties when a guest requires assistance or if an item needs to be picked up or delivered to a property. There is no requirement to be at our office or on location during your shifts, but you MUST BE AVAILABLE when you are called. You are paid for the entire shift, regardless of whether you are called or not.

This is perfect for someone whos friendly, eager to learn, and excited to grow in the hospitality field. Although this is an entry-level position, there is plenty of room for growth, including full-time work, promotions, and advancement into leadership roles.

WHAT WE ARE LOOKING FOR:

- A genuine aloha spiritkind, thoughtful, and committed to hospitality

- Must LOVE working with people!

- Must provide the highest level of service at all times

- Excellent communication and a calm, solutions-first approach

- Must be a great LISTENER!

- Must be adept at adjusting to peoples moods and personalities

- Must be EXTREMELY RELIABLE and be available to work on all scheduled shifts

- Flexible availability, especially on evenings, weekends, and holidays

- Comfort using basic technology and messaging apps

- Organized, self-motivated, and able to handle tasks with care and attention

- A valid drivers license, insurance, and reliable transportation

- PREFERRED: Customer service experience in the hospitality industry and excellent references

HOW TO APPLY:

If youre excited to bring the spirit of aloha to our guest experience team, wed love to hear from you!

Please reply to this post with the following information:

- Your resume (or a summary of your work history and relevant experience)

- The shifts or days you are available to work

- A brief note on why you think youd be a great fit for this position

- Confirmation that you have reliable transportation

- The area you currently live in

- The best phone number to reach you

Please ensure that you answer all the questions above to be considered for this position.

Please note that a criminal background check is required for this position.

Were looking for someone whos ready to grow with us and represent our company with warmth, professionalism, and heart. Mahalo for your interestwe look forward to connecting with you soon!