Shift Lead (Ritual Valencia)

RITUAL VALENCIA SHIFT LEAD

OVERVIEW

We are looking for a model barista with superlative customer service and always up-to-standard drink quality to provide on-the-floor supervision of staff, cafe flow and daily tasks. The Shift Lead will provide select operational support to the Manager and Assistant Manager. The Shift Lead is expected to act as a liaison between the managers and staff, by executing operational protocol as determined by management and by reporting cafe and staff needs to managers and/or appropriate departments.

As our Shift Lead, you do not need to know our exact systems before you start, but you need to be committed to your own growth and the growth and success of the cafe team, your co-workers across departments, and the company as a whole. You are meant for this role if you value direct and honest feedback and collaboration.

Ultimately, we are looking for someone who has a talent for good communication, big picture thinking, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we cant wait to meet you!

ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, weve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience theyve ever had. Ritual roasts in SoMa, and has cafes in San Francisco and Napa.

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience theyve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.

PRIMARY RESPONSIBILITIES:

• Lead day to day cafe operations, organizing proper cafe flow and overseeing necessary tasks completed regularly on schedule

• Supervision and oversight of daily tasks as outlined in the store's operations handbook

• Direction of cafe flow, including customer and bar flow, breaks, lunches and station movement

• Be a model barista, setting high quality standards and help others achieve that

• Ordering milk, coffee and goods and assisting Assistant Manager and Cafe Manager with cafe inventory management

• Ensure staff and customers feel supported and happy at Ritual

• Assist in training, shadowing and providing performance feedback for new employees

• Exemplify excellent customer service and address customer service issues when they arise

• Work with Assistant Manager and Manager to address staff needs

• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company

• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed

• Maintain Cafe according to expectations and guidelines clearly communicated by the Cafe Manager and leadership team

• Keeps cafe clean and organized including merchandise display and front of cafe area

• Communication is clear and plentiful from Shift Lead to management.

• All staff issues, out of stock items or necessary changes are to be communicated in a timely manner

QUALIFICATIONS

• Love of coffee

• Passion for excellent customer service

• Stellar verbal communication skills

• Excellent interpersonal one-on-one, team, and partnership skills

• High level of emotional intelligence with a positive outlook and good sense of humor

• Seeks out feedback and is excited about self-growth and improvement within the context of the job

• Ability to thrive in a fast-paced environment

• Able to handle critical customer situations with ease

• Must pay strong attention to detail and have passion for high quality products

• Possession of a current Food Handlers Card

EXPERIENCE

• Minimum 1 year experience in a customer service position

• Experience with soliciting and implementing feedback to improve performance

PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to stand and work with hands and arms for at least eight (8) hours per day and five (5) days per week.

• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds.

• Stand and move throughout the cafe.

• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

• Have consistent and reliable onsite attendance at the cafe.

• Proficient interpersonal relations and communicative skills in English;

• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.

• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.

• Work under pressure with changing, ambiguous priorities.

• Communicate effectively and promptly to clients, vendors and employees of the organization.

• High level of manual dexterity to adeptly type and use computer equipment.

• Auditory and visual skills Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Ability to work overtime occasionally at the last minute.

• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);

• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;

• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;

• Be able to adeptly use coffee equipment;

• Perform basic math and fractions to complete recipes;

• Understand and respond to staff and customer requests in a loud environment

COMPENSATION + BENEFITS

Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. Starting wage is $20/hr.

CLASSIFICATION & SUPERVISION

• This is a regular, full time, hourly, non-exempt position 30-40 hours per week

• Shift Leads are expected to work at least one weekend day

• Shift Leads are supervised by the Cafe Manager

TO APPLY

Please send your resume and a cover letter explaining why youd be a great Shift Lead at

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We thank you for your interest in a career opportunity with Ritual Coffee. Due to high volume, only those applicants selected for an interview will be contacted.