Senior Front Desk Coordinator - Sparks, NV
- The Joint Chiropractic
- Sparks, Nevada
- Full Time
Senior Wellness Coordinator (SWC)
Location: 1560 E. Lincoln Way, Suite 110 Sparks, NV 89434
Pay Range: $20 - $21 Hourly Based on Experience + Monthly Bonus Opportunity
Schedule: Monday through Friday 8:30AM to 6PM
Please apply ONLY if available to work these set days and hours. Additional hours may be available at other locations in the area.
About The Joint Chiropractic:
At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care.
Overview:
The Senior Wellness Coordinator (SWC) plays a key role at the front desk, serving as the first point of contact for patients and delivering exceptional customer service. In addition to fulfilling all standard Wellness Coordinator duties, the SWC also provides leadership and support to the clinic team, contributing to training, operational excellence, and team development.
Core Responsibilities:
Customer Service & Patient Engagement
Greet patients warmly, ensuring they feel welcome, valued, and appreciated.
Build long-term relationships with patients, making each visit feel personal and comfortable.
Share your own chiropractic journey and success stories to help educate patients on the benefits of care.
Sales & Membership
Actively promote and sell The Joint Chiropractics Wellness Plans and Visit Packages in alignment with doctor-recommended treatment plans.
Use effective communication to convert patients to affordable membership and package options.
Consistently meet or exceed individual sales goals through proactive engagement and tailored recommendations.
Clinic Operations & Organization
Maintain a clean, organized, and professional clinic environment.
Monitor and restock inventory as needed to ensure readiness.
Manage patient flow for a smooth, timely experience and operate point-of-sale systems accurately.
Administrative Support
Guide patients through completing paperwork and ensure all documentation is correct and confidential.
Manage phone calls, answer questions, and schedule appointments efficiently.
Maintain accurate and secure patient records with a strong attention to detail.
Teamwork & Marketing
Participate in marketing initiatives and community outreach to help grow the patient base.
Collaborate with team members to deliver a unified and high-quality patient experience.
Senior-Level Responsibilities (SWC Specific):
Leadership & Support:
Provide ongoing support and guidance to Wellness Coordinators. Serve as a role model for professional behavior, productivity, and patient care.
Training & Development:
In collaboration with the Clinic Director and Regional Manager, train new Wellness Coordinators and help them integrate into clinic operations.
Patient Relations:
Assist in managing clinical feedback or escalated situations with patients, working to find resolution and ensure patient satisfaction.
Communication:
Help communicate updates from Regional Leadership to clinic teams and ensure messages are understood and implemented.
Promotional Involvement:
Take part in promotional committees, community outreach, and marketing activities. Lead by example and support clinic growth efforts.
Meetings & Training:
Attend and actively participate in annual SWC trainings and all mandatory regional SWC meetings.
Qualifications:
High school diploma or equivalent (Associates Degree or higher is preferred).
Minimum 2 years of experience in a sales or customer-facing role.
Management or Leadership experience preferred.
Proven ability to meet or exceed clinic revenue and growth goals.
Strong leadership skills and willingness to support and coach team members.
Excellent communication, problem-solving, and organizational skills.
Ability to work independently within company policy guidelines.
Positive, team-oriented mindset with a focus on building others up and solving problems.
A passion for helping others and promoting wellness through chiropractic care.
Note: In addition to senior responsibilities, the SWC is expected to consistently complete all standard Wellness Coordinator tasks and adapt to additional assignments as needed by the clinic or company leadership.
Full-Time Benefits:
Set schedule
Competitive pay with performance-based incentives
Medical, Dental and Vision Insurance
401(K) matching
Paid Time Off and Holiday Pay
Lunch Breaks
Paid Parental Leave Program
Free Chiropractic Care (plus discounts for family)
Opportunities for career advancement and growth
Powered by JazzHR
Location: 1560 E. Lincoln Way, Suite 110 Sparks, NV 89434
Pay Range: $20 - $21 Hourly Based on Experience + Monthly Bonus Opportunity
Schedule: Monday through Friday 8:30AM to 6PM
Please apply ONLY if available to work these set days and hours. Additional hours may be available at other locations in the area.
About The Joint Chiropractic:
At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care.
Overview:
The Senior Wellness Coordinator (SWC) plays a key role at the front desk, serving as the first point of contact for patients and delivering exceptional customer service. In addition to fulfilling all standard Wellness Coordinator duties, the SWC also provides leadership and support to the clinic team, contributing to training, operational excellence, and team development.
Core Responsibilities:
Customer Service & Patient Engagement
Greet patients warmly, ensuring they feel welcome, valued, and appreciated.
Build long-term relationships with patients, making each visit feel personal and comfortable.
Share your own chiropractic journey and success stories to help educate patients on the benefits of care.
Sales & Membership
Actively promote and sell The Joint Chiropractics Wellness Plans and Visit Packages in alignment with doctor-recommended treatment plans.
Use effective communication to convert patients to affordable membership and package options.
Consistently meet or exceed individual sales goals through proactive engagement and tailored recommendations.
Clinic Operations & Organization
Maintain a clean, organized, and professional clinic environment.
Monitor and restock inventory as needed to ensure readiness.
Manage patient flow for a smooth, timely experience and operate point-of-sale systems accurately.
Administrative Support
Guide patients through completing paperwork and ensure all documentation is correct and confidential.
Manage phone calls, answer questions, and schedule appointments efficiently.
Maintain accurate and secure patient records with a strong attention to detail.
Teamwork & Marketing
Participate in marketing initiatives and community outreach to help grow the patient base.
Collaborate with team members to deliver a unified and high-quality patient experience.
Senior-Level Responsibilities (SWC Specific):
Leadership & Support:
Provide ongoing support and guidance to Wellness Coordinators. Serve as a role model for professional behavior, productivity, and patient care.
Training & Development:
In collaboration with the Clinic Director and Regional Manager, train new Wellness Coordinators and help them integrate into clinic operations.
Patient Relations:
Assist in managing clinical feedback or escalated situations with patients, working to find resolution and ensure patient satisfaction.
Communication:
Help communicate updates from Regional Leadership to clinic teams and ensure messages are understood and implemented.
Promotional Involvement:
Take part in promotional committees, community outreach, and marketing activities. Lead by example and support clinic growth efforts.
Meetings & Training:
Attend and actively participate in annual SWC trainings and all mandatory regional SWC meetings.
Qualifications:
High school diploma or equivalent (Associates Degree or higher is preferred).
Minimum 2 years of experience in a sales or customer-facing role.
Management or Leadership experience preferred.
Proven ability to meet or exceed clinic revenue and growth goals.
Strong leadership skills and willingness to support and coach team members.
Excellent communication, problem-solving, and organizational skills.
Ability to work independently within company policy guidelines.
Positive, team-oriented mindset with a focus on building others up and solving problems.
A passion for helping others and promoting wellness through chiropractic care.
Note: In addition to senior responsibilities, the SWC is expected to consistently complete all standard Wellness Coordinator tasks and adapt to additional assignments as needed by the clinic or company leadership.
Full-Time Benefits:
Set schedule
Competitive pay with performance-based incentives
Medical, Dental and Vision Insurance
401(K) matching
Paid Time Off and Holiday Pay
Lunch Breaks
Paid Parental Leave Program
Free Chiropractic Care (plus discounts for family)
Opportunities for career advancement and growth
Powered by JazzHR
Job ID: 481541142
Originally Posted on: 6/17/2025
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