Housekeeping Manager

Description

COMPANY OVERVIEW:

Best Western is part of a leading global hospitality enterprise, and for good reason. We always deliver by offering charming accommodations, convenient locations, and the friendliest staff in the business.

At the heart of our brand is a caring spirit shared by our hoteliers and our teams across the globe. We're united by a deep commitment to delivering exceptional experiences and exceeding guest expectations with every stay. We're also incredibly proud to have been recognized as a top employer, named one of "America's Best Midsize Employers in 2022".

And nowhere is that more true than at the Best Western - Apalachicola, where guests are greeted with our warm southern hospitality, provided with clean, inviting rooms, and located conveniently close to incredible destinations like St. George Island Beach.

If you're looking for a position with a world-renowned company where you'll feel like one of the family and have the opportunity to grow in your career, we'd love to hear from you.

POSITION SUMMARY:

The Housekeeping Manager at Best Western Apalach Inn will oversee all aspects of our housekeeping operations. The ideal candidate will have a keen eye for detail, strong leadership skills, and a commitment to maintaining the highest standards of cleanliness and guest satisfaction. You will be responsible for supervising and training a team of room attendants and laundry personnel, ensuring that all guest rooms, public spaces, and back-of-house areas are impeccably maintained. The Housekeeping Manager will also manage inventory, respond to guest concerns, and work closely with other departments to ensure smooth operations.

RESPONSIBILITIES:

• Supervise and coordinate daily housekeeping operations for guest rooms, public areas, and back-of-house spaces
• Hire, train, schedule, and manage housekeeping staff including room attendants and laundry personnel
• Conduct regular room and property inspections to ensure cleanliness standards and brand expectations are met
• Monitor and control inventory of cleaning supplies, linens, and guest amenities; place orders as needed
• Respond promptly to guest requests and concerns related to housekeeping services
• Ensure compliance with health, sanitation, and safety regulations at all times
• Collaborate with front desk and maintenance teams to ensure timely room turnovers and maintenance issue resolution
• Maintain clear and accurate records for inspections, lost & found, staff performance, and supply usage
• Lead by example with a hands-on approach, stepping in to assist with cleaning duties during high-volume periods
• Enforce company policies and procedures, administering disciplinary actions when necessary
• Foster a positive team environment focused on guest satisfaction, efficiency, and accountability

QUALIFICATIONS:

• 1 year of some kind of management experience
• Previous experience in a housekeeping role, preferably within the hospitality industry, is preferred; however, we will train the right applicant.
• Must have reliable transportation to and from work.
• Strong attention to detail and commitment to maintaining high standards of cleanliness
• Able to frequently bend, reach, balance, and push or lift up to 20 pounds during shift.
• Flexibility to work various shifts, including weekends and holidays, as needed
• Knowledge of proper cleaning techniques and familiarity with cleaning products and equipment

COMPENSATION & BENEFITS:

Hourly Rate: $16.00 - $18.00

Benefits

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule

weekends a must