Houseperson

Join the newly renovated Hotel Granduca Houston, a Forbes Four-Star luxury boutique hotel and proud member of The Leading Hotels of the World. Located in the heart of Uptown, we offer an elegant, all-suite experience, refined dining at our signature restaurant Remi, and exceptional personalized service. We are seeking passionate, service-driven professionals to join our team and help deliver the timeless hospitality our guests have come to expect. If you excel in a dynamic, upscale environment and are dedicated to excellence, we invite you to explore career opportunities with us.

POSITION SUMMARY

As a Hotel Attendant, you are a key contributor to the guest experience. This position supports the daily operations of the Housekeeping Department by maintaining the cleanliness and presentation of all public areas, delivering supplies, and fulfilling guest requests with promptness and polish. Your attention to detail, professionalism, and commitment to excellence uphold the service standards and aesthetics of a Forbes Travel Guide-level property.

POSITION ESSENTIAL FUNCTIONS

This job description outlines the primary responsibilities and qualifications for the role but is not exhaustive. Additional duties or requirements may be assigned as needed. As Hotel Granduca Houston operates 24 hours a day, 7 days a week, scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week.

• Maintain cleanliness and orderliness in all guest-facing spaces, including lobbies, corridors, elevators, public restrooms, and pool areas.

• Ensure surfaces, mirrors, glass doors, and flooring are consistently spotless and polished.

• Refresh water stations and care for floral displays with attentiveness to hotel design standards.

• Monitor and restock pool towels; maintain cleanliness and organization of pool deck area.

• Respond promptly and discreetly to guest requests (towels, amenities, cribs, extra pillows).

• Support Room Attendants by delivering linens, removing soiled items, and restocking carts/closets.

• Uphold guest privacy and confidentiality while maintaining approachability and helpfulness.

• Maintain cleanliness and organization of service corridors, pantries, and storage areas.

• Report maintenance issues and follow up for resolution.

• Collaborate with Front Office, Engineering, and Food & Beverage teams for seamless guest experiences.

• Use radios/devices effectively for communication and coordination.

• Follow safety and sanitation procedures per health regulations and company standards.

POSITION REQUIREMENTS

Education:

• High school diploma or equivalent required.

Experience:

• Prior experience in housekeeping, luxury hospitality, or facility services preferred.

Technical Skills:

• Proficient use of communication devices (radios, phones).

• Knowledge of safety and sanitation standards.

Personal Skills:

• Strong multitasking ability in fast-paced environments.

• Excellent communication and guest service mindset.

• Discretion, urgency, and personal accountability.

• Ability to work independently and in teams.

• Maintain composure and professionalism under pressure.

Physical Skills:

• Ability to stand, walk, bend, and lift/push/pull up to 50 pounds regularly.

• Capability to perform duties calmly during busy or stressful periods.

EOE