Customer Service Specialist

Customer Service Specialist
Location: Newark, NJ

Type: Contract
Compensation: $19 - $22 hourly
Contractor Work Model: Onsite
Hours: Monday-Friday, 8am-5pm

Description:

• Greet and assist walk-in visitors; direct them to appropriate staff.

• Respond to general inquiries via phone and in person; document all interactions in system of record.

• Maintain and monitor front desk traffic and waiting area environment.

• Track and report weekly data on visitors and phone inquiries.

• Escalate concerns involving discrimination or legal complaints to management.

• Support a professional, team-oriented work environment and perform other assigned duties.

Qualifications:

• High school diploma or equivalent; additional education a plus.

• 3+ years of administrative and customer service experience preferred.

• Strong verbal communication and customer service skills.

• Comfortable working with diverse populations and in a busy setting.

• Proficient in Microsoft Office and general office equipment.

• Bilingual (Spanish or other languages) preferred.

System One, and its subsidiaries including Joule, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1

Ref: #561-Joule Staffing - Parsippany