Patient Registration Clerk - Canton Potsdam Hospital (Full Time)

Job Title: Patient Registration Clerk

Department: CPH Patient Access Services

Location: Canton Potsdam Hospital (Various locations to train and work out; will require travel.)

Hours Per Week: 37.5 Hours Evening/midnights (after training)

Schedule: 7.5 hour shifts; Training with be full time and primarily day shift at multiple locations, then switch to evening/midnights; every other weekend and holidays.

SUMMARY:

Patient Registration ensures a compassionate first impression, collecting health information, verifying insurance, processing co-payments, and scheduling appointments. They will also manage pre-access procedures across the hospital. Additionally, the role includes shared responsibilities for the hospitals telephone switchboard.

RESPONSIBILITIES:

Registration

• Interview patients and/or family members in person or by phone to collect demographic, financial, and medical information.

• Perform name inquiries and identify patients accurately per policy.

• Collect complete demographic information, including address, phone number, and employer.

• Gather medical information, including the patients complaint.

• Explain consent forms, obtain signatures, and witness them legibly with no omissions.

• Obtain and scan identification documents.

• Complete registration within five minutes for preregistered patients and ten minutes for others.

• Contact physician offices to confirm patient details.

Revenue Cycle

• Review and scan insurance cards, checking for precertification and payer requirements.

• Collect full financial information: payer name, ID and group numbers, subscriber and guarantor details, and precertification numbers.

• Assign the appropriate financial class and insurance code.

• Perform real-time eligibility verification and scrub registration in Epic; correct errors promptly.

• Check insurance eligibility via appropriate websites.

• Complete the Medicare Secondary Payer Questionnaire for eligible patients.

• Complete all required Medicare admission forms.

• Verify third-party and Workers Compensation benefits as per policy.

• Collect copays, co-insurance, and deductibles at registration.

• Refer patients to the Financial Advocacy Program when applicable.

• Balance the cash drawer, issue receipts, and secure the cash drawer dailyno exceptions. May also manage the daily security of the cash safe.

Switchboard

• Answer phones courteously and professionally; respond promptly to patient and customer needs.

• Answer calls within three rings, always identifying yourself.

• Serve as answering service for physicians and page providers as needed.

• Complete all required paging for outpatient and admission areas.

• Maintain call schedules and provider away notices.

• Manage hospital lockdown procedures from 8:00 PM to 6:00 AM.

• Monitor life support alarms and report critical alerts to the appropriate personnel.

• Provide directions to patients and visitors.

• Coordinate bed requests and patient assignments.

• Perform other clerical duties as assigned by the Patient Access Manager.

Customer Service

• Demonstrate strong customer service by treating all patients and staff with respect and discretion.

• Show empathy while remaining objective and professional.

• Communicate delays and respond to patient requests promptly; notify the manager of wait times exceeding 15 minutes.

• Greet each patient and introduce yourself by name and role.

• Manage the waiting room and assist with patient arrival needs.

• Direct patients to ED registration when needed.

• Welcome patients in a friendly and courteous manner.

• Report incidents, errors, or patient complaints to the manager.

• Maintain patient privacy and confidentiality at all times.

• Identify and report any environmental safety hazards to appropriate departments.

• Present a professional appearance, demeanor, and speech.

Development

• Train and orient new staff members.

• Actively participate in Patient Access meetings, training sessions, and in-service education.

• Attend both required and optional educational sessions.

• Participate in departmental and organizational performance improvement efforts.

REQUIRED QUALIFICATIONS:

• High School Diploma (Or equivalent)

PREFERRED QUALIFICATIONS:

• Knowledge of medical terminology, EHR systems, coding, billing, and HIPAA.

• Strong customer service, communication, multitasking, and problem-solving skills.

• Associates degree preferred; 1-3 years of experience in healthcare or administration.

UNION:

1199-200B Clerical Workers (CPH)

Note: Not all per diem roles are union eligible

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

$18.70 - $27.44

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employees Physician or delegate will be considered for accommodations.