Birthday Party and Event Coordinator

Position: Birthday Party and Event Coordinator (Full-time)

Facility: Ripley’s Aquarium of Canada Reports to: Manager of Corporate and Special Events

Job Purpose: Reporting to the Manager of Corporate and Special Events, the Birthday Party and Event Coordinator is responsible for the sales, coordination and facilitation of all venue birthday parties and wedding proposals while supporting the events department in the planning and execution of special events. The Birthday Party Coordinator will foster and grow relationships with clients and interact well amongst other team members. The Coordinator may be required to complete other duties as assigned.

Additionally, due to the nature of our business we work when others play. Ripley’s Aquarium of Canada Ltd. is open 365 days of the year, this makes our company and industry fun and exciting, but it is something to consider. You will be expected to be regularly available to work any shift during the hours of operation . Birthday parties are held every weekend of the year. The successful applicant must be able to work weekends and have the ability to work holidays and late evenings.

Critical Accountabilities:

• Responsible for replying to all Birthday Party event inquiries, communicating birthday party policies with clients and coordinating all day of set up, activation and post event communications.
• Responsible for achieving Birthday Party sales targets and revenue goals as assigned, generating revenue through external birthday party bookings.
• Responsible for planning and coordinating all birthday party bookings including communication with clients, developing Birthday Party BEO’s, liaising with catering vendors, processing payments and following up with clients post event.
• Main point of contact on the date of event booking – coordinating up to 12 Birthday Party events a week.
• Responsible for assisting education staff inside party rooms during birthday parties including but not limited to: greeting clients’ onsite, assisting educators to set up birthday party décor, build loot bags etc.
• Maintain Birthday Booking calendar and process all reservations and payments through Siriusware software.
• Create and distribute birthday party & event details to all pertinent internal staff ensuring consistent communication of event requirements.
• Act as a representative of the events department for both internal and external needs
• Assist with the development and implementation of original programs for, but not limited to, birthdays, internal programs and special events.
• Represent Ripley’s Aquarium of Canada as required at community forums, special events and industry functions as needed.
• Assist with the execution of selected internal and third party events.

Special Skills and Requirements:

• Post-secondary degree/diploma in event management and/or equivalent special events experience in either venue or event sales, catering or events supervisor role.
• Previous experience with birthday parties, non-traditional events, catering events and ordering considered an asset.
• Excellent guest service and client communication including verbal and written communication skills.
• Proven organizational skills, attention to detail and the ability to manage booking multiple event spaces.
• Must be capable of working in a dynamic, fast-paced team environment.
• Proven ability to problem solve and work independently when required.
• Previous experience with Microsoft Suite, Asana, Siriusware or other CRM system considered an asset.
• Sales driven and client focused - must enjoy working with various age groups.

Thank you for your interest in Ripley's Aquarium of Canada. Only those selected for an interview will be contacted further.