Shift Leader

Shift Leader

Our first Smashburgerrestaurant opened in 2007 with one single notion in mind; to serve abetter burger ! Better burgers takes better service, support andteamwork. That's why we treat our team members fairly in a diverseand safe environment. With an average of 10 restaurants opening each year, weinvest in building internal opportunities for our teams learning andgrowth. We just build better . Better Burgers. BetterTeams. Better Experiences.

Better Benefits: Builda better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options**
• Paid time off vacation and sick**
• 401K match (21 and older)
• Employee Assistance Program
• Fast track for career opportunities and management experience
• Free uniform

**Eligibility basedoff of time in position and average hours worked

*Referred EmployeesMust Be in Good Standing & Referee must be employed with Smashburger attime of payout. Bonus is paid in two distributions

Shift LeaderResponsibilities

• Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:
• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
• Reward and recognizes employee performance that exceeds company standards
• Manage with integrity the daily completion of operational check lists to include
• Line checks and uniform standards
• Opening/closing check lists
• Safe and deposit logs
• Manage the guest experience metrics (NPS and OSAT)
• Manage FSC operational standards daily
• Ensure all food safety standards are followed & in compliance with local health depts.
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor

Shift LeaderRequirements

• Previous Shift Leader Experience
• 90-day completion of train the trainer course
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high temperatures

All applicants andemployees have an equal opportunity for employment and advancement withinSmashburger. Smashburger is dedicated to the principles of equalemployment opportunity. We prohibit unlawful discrimination againstapplicants, prospective applicants, or employees on the basis of age 40 andover, race, sex, color, religion, national origin, disability, geneticinformation, sexual orientation, gender identity, military or veteran status,or any other applicable status protected by state or local law. Thisprohibition includes unlawful harassment based on any of these protectedclasses. Unlawful harassment includes verbal or physical conduct whichhas the purpose or effect of substantially interfering with an individualswork performance or creating an intimidating, hostile, or offensive workenvironment. We maintain a workplace free of racial slurs and bias. Thispolicy applies to all employees, including managers, supervisors, co-workers,and non-employees such as customers, clients, vendors, consultants, etc. Anyconduct in violation of these company policies is also a violation of thelaw. Employees who engage in, ratify, or perpetuate discrimination,harassment or retaliation will be subject to disciplinary action, up to andincluding immediate discharge.

We use eVerify toconfirm U.S. Employment eligibility.