Front Desk Agent & Operations Assistant at Chinatown Boutique Hotel

Front Desk Agent Boutique Hotel in Chinatown, NYC
Be part of a growing team redefining hospitality for modern travelers.

Were a small but mighty hospitality group operating two boutique hotels in prime New York City locations, including a 70-room property in the heart of Chinatown. Our mission is to bring comfort, value, and care to budget-conscious travelers through genuine service and efficient operations.

Were looking for curious, reliable, and people-centered team players to join us as Front Desk Agents. This is an exciting opportunity for someone eager to learn, grow, and gain hands-on experience in all aspects of hotel operationsno industry experience required.

What Makes This Role Unique
Direct impact: You wont just sit behind a desk. Youll be at the center of operations, helping guests, supporting the team, and keeping everything running smoothly.

Small team = Big opportunity: With our lean structure and in-house teams (operations, maintenance, housekeeping), youll get real-world exposure to the full hospitality cycle.

Multilingual & multicultural: Our team speaks Korean, Mandarin, and Portugueseand we welcome global perspectives.

Growth path: Show initiative, strong spreadsheet skills, and a problem-solving mindset, and you could grow into operations management and new property expansion projects.

Your Responsibilities
Greet and check guests in/out professionally and warmly

Handle guest inquiries (in person, by phone, or online)

Manage room inventory, daily check-in/out prep, and rate adjustments

Assist with building checks, basic maintenance coordination

Communicate with housekeeping to ensure room readiness

Keep public spaces clean and organized (e.g. front desk area, plants, supplies)

Pitch in where needed: towels, trash, light housekeeping, guest requests

Contribute ideas and work on projects to improve our operation

Schedule
We prefer someone flexible, especially for overnight and weekend shifts, in case of any emergency.

Shift hours:
Morning 7am3pm / Swing 3pm11pm / Overnight 11pm7am (8-hour shifts)

What Were Looking For
Strong communication skills and a warm, professional attitude

Highly organized and detail-oriented

Tech/computer savvy especially with spreadsheets (Excel/Google Sheets)

A proactive, hands-on mindsetyoure willing to pitch in anywhere

Curious and eager to learn new systems and processes

Fluency in a second language is a plus (Chinese, Spanish, Korean, Portuguese, Russian, Hindi, etc.)

Must be eligible to work in the U.S. (We welcome OPT candidates)

Must attend Fire & Life Safety training within 3 months of hiring

A degree preferred, but not required if you're a strong fit

Bonus: Show us your potential
If you're exceptional with spreadsheets, performance tracking, and creative problem-solving, you could be selected to work alongside our General Manager and get involved in:

Front office operations strategy

Staffing/vendor coordination

Supply management

Performance reviews and planning

Future hotel launches

Ready to Apply?
Please send:

Your resume

A brief cover letter

Your availability (days/preferred shift hour) - Morning 7am3pm / Swing 3pm11pm / Overnight 11pm7am (8-hour shifts)

Qualified applicants will be contacted for an interview (which will include a spreadsheet skills assessment).