Meeting Planner & Reservations Coordinator

Salary: $68000/yr

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish.

A Meeting Planner & Reservations Coordinator is responsible for managing customer reservations, ensuring smooth scheduling, and delivering high-quality service. This role requires excellent communication skills, attention to detail, proficiency in reservations/events software, and the ability to manage multiple tasks efficiently to support a seamless guest experience.

Duties and responsibilities

Key Responsibilities:
Handling meeting bookings, utilizing the reservation tools, and focusing on the strategic assignment of meeting space to maximize utilization.
Take online reservations, answering inquiries about services, availability, and maintaining accurate records of all bookings.
Offer warm and welcoming communication by teams calls when necessary and assist or reroute any special requests and will provide the highest level of customer care
Manage calls, field questions and respond to customers thoughtfully and independently. Exercise good judgment and a strong intuition to anticipate the needs of each customer.
Process cancellations and modifications, relay important details to relevant departments, and ensure that guest preferences or special requests are met.
Report daily/weekly activity updates to the department manager
Inter-departmental Communication regarding guest needs, requests, or issues
Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence

Qualifications
Qualifications include:
Committed to delivering a high level of customer service
Possess excellent communication skills and attention to detail with a commitment to delivering efficient service in all aspects of the reservationist role.
The ability to work under pressure, prioritizing tasks and manage multiple tasks simultaneously
Ability to process information in a timely manner with acute attention to detail
Excellent listening and oral communication skills.
Advanced computer skills and knowledge of office technology, reservation software and equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside ones job domain.
Two years experience in a client service / front of the house position within a hospitality or corporate environment.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1432563

Flik Hospitality Group

HILARIA KWAKUMEY

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