Traditions Server (Full Time)

Wage Range: $14.05 + Tips

OPEN UNTIL FILLED: 1ST CLOSING DATE JANUARY 28TH, 2025.

JOB SUMMARY

Responsible for providing efficient and personable service for guests, including beverage orders, service, and overall dining experience.

ESSENTIAL JOB FUNCTIONS:

• Promotes exemplary guest service standards through prompt, efficient, and friendly service.
• Greets and acknowledges guests entering the restaurant and/or seated in the assigned service area.
• Promptly offers beverage service and other amenities to guests.
• Provides alcohol service and collects payment.
• Provides attentive service throughout guests' meals graciously serving, and refilling beverages and condiments.
• Maintains area for cleanliness by promptly removing dishes, wiping off chairs, tables, and high/booster chairs, and resetting the table in a quick and timely manner.
• Checks out the bank and operates the cash register.
• Verifies check-in and cash register reconciliation, and prepares shift-end check-out and cash register reconciliation.
• Promptly accepts customer bills and payments, and processes cash, credit card, coupons, or comps.
• Maintains knowledge of current menu and/or specials and Wildhorse events.
• Displays and promotes a positive attitude and willingness to be a part of the team including assisting others as needed.
• Keeps shift manager and lead apprised of any customer concerns or positive remarks.
• Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
• Ensures that the operation of equipment, tools, and materials is handled safely.
• Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
• Promotes internal guest service standards through courteous and respectful behavior.
• Cross trains and provides coverage to cashier/host(ess) as needed.
• Performs other duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:

• None.

SIGNATORY ABILITY:

• None.

ACCESS TO SENSITIVE AREAS:

• None.

MINIMUM QUALIFICATIONS:

• Six (6) months of food service and customer service experience.
• Three (3) months of cash handling experience.
• Needs to stand and/or walk for long periods in a smoky environment; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 25 lbs.
• Effective communication skills - able to read, verbally able to provide instruction, responds to questions and has exceptional interpersonal skills and abilities.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Must possess or obtain a Food Handler's certificate AND an OLCC service permit within 30 days of employment.
• Requires a High-Security Gaming license clearance.
• Must be at least 21 years of age.