Substitute Houseperson - InterContinental New York Times Square

DUTIES AND RESPONSIBLITIES:

• Assist room attendants with, including but not limited to, heavy items such as mattresses and linens, furniture moving, high dusting-cleaning as directed; assisting in the delivering of linens and other supplies/equipment to room attendants.
• Remove all dirty linen from assigned Room Attendants' carts and closets/storage, and transport to laundry and/or follow procedure for handling of dirty linens/towels.
• Maintain cleanliness and organization of all of supply areas including but not limited to, service landing areas, supply closets, public areas; remove and dispose of trash, wipe down/clean/dust shelves/counters/surfaces/floors/walls; sweep, mop, strip and wax floors; remove non-floor closet items and store in appropriate areas.
• Dust, vacuum/shampoo, sweep, mop public areas; wipe, mop, and clean surfaces including but not limited to floors, elevator tracks, and furniture.
• Respond to guests' requests such as delivery of housekeeping supplies including but not limited to linens, towels, toiletries, shoe shine service, glasses, cots and cribs, in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, sidewalks, and other public areas, as directed.
• Stocking and Re-stocking of supplies
• Working the Linen Room to ensure proper sorting and handling of clean/dirty linens is carried out.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor/control supplies and amenities, and minimize waste within all areas of housekeeping.
• Uphold safety requirements; practice safe handling of chemicals, equipment, and supplies.
• Follow all safe working practices according to procedural standards.
• Report shortages of supplies and equipment to Supervisor.
• Promote teamwork and quality service through daily communication and coordination with other departments and Supervisor.
• May collect newspaper and other items for recycling.
• Will conduct snow removal during snow conditions.
• Will regularly assist with deep cleaning projects.
• May assist with other duties as directed

Qualifications and Requirements:

Basic reading, writing, and math skills. Clear verbal and written communication skills are needed to work in an International Hotel setting.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
• Frequently standing up and moving about the facility
• Standing and walking for prolonged periods
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, kneeling, and reaching.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• Will be required to work nights, weekends, and/or holidays, if schedule and business demand necessitate.

Work Area can include: Housekeeping areas, Public Guest areas, Guest Rooms, Service and storage areas, Office areas, Exterior sidewalk.