Front Desk Clerk

Overseeing the front desk duties during the night shift

Duties:

* Welcomes guests by greeting them; answering questions; responding to requests.

* Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.

* Establishes credit by verifying credit cards or obtaining cash.

* Directs guests to room by showing location on hotel map; calling bellhop.

* Conveys information to guests by receiving and transmitting messages, mail, packages, etc.

* Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.

*Balancing the accounts from day shift

*Ensuring customer satisfaction

*Creating folios and invoices

*Maintain the pool area

*Must have the ability to work in a fast paced environment

*Must be able to wash/fold laundry

*Run night Audit, closeout all final transactions for the day, tracking all finances and balancing cash reports

* Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.

* Contributes to team effort by accomplishing related results as needed.

*Answering ALL calls related to potential booking

Skills/Qualifications:

Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening