Member Experience Travel Concierge

Member Experience Travel Concierge 3.1 3.1 out of 5 stars Williamsville, NY 14221 Hybrid work At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our missionto be our members' most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience. AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including: Medical, Dental, Life and AD&D Insurance Flexible work schedules Pre-Tax & Roth 401(k) plan with company match Health Spending Accounts with company contribution & Flexible Spending Accounts Company Paid Short-term & Long-term disability Paid time off Tuition reimbursement & company-paid training programs FREE AAA membership & travel / product discounts Paid Volunteer Time Off Job Responsibilities 30% Operations: Responsible for data entry as assigned into accounting systems maintaining compliant confidential client data including HIPAA guidelines. Process cancellations and discounts in the accounting system. Provide technical assistance and support to Travel Sales Advisors regarding system-based transactions in Axis, Salesforce or other used technology. Determine point of sale opportunities for upfront commission on international air and update records to include proper formats. Complete ticket exchanges and IAR processing. Serve as a help desk for daily inquiries by Travel Advisors. 30% Quality Control: Follow proper procedures for documentation, ensure accuracy in payments, service fees, trip details and passenger information. As assigned, assist with quality control with focus on accurate records and reporting ensuring that products and processes meet the Travel SOP. As assigned provide appropriate backup to branches and departments regarding their Bank of America charges. Assist with GDS and TST airline schedule changes, reissues, and voiding of tickets in a timely manner. 25% Job Knowledge: Demonstrate continuous learning and share expertise by keeping current on travel trends and industry news. Keep informed of new developments in relation to vendor(s) policies, procedures, work methods and AAA product lines. Follows all office safeguard procedures and secures club assets. 15% Member Satisfaction: Provide outstanding support to Travel Sales Advisors by assisting them in creating totally satisfied member experiences and loyalty to the Club that create members for a lifetime. Bring passion and positive attitude to daily interactions with team members and members. Actively make recommendations to enhance and improve member or customer travel experience. Provide travel assistance to clients during an event causing disruption. Job Specific Requirement Working knowledge of computer software and ability to effectively navigate multiple systems. Obtain and maintain required licenses or certifications including Travel Accident and Baggage Insurance. Must be able to work flexible schedule as required to meet business needs. Physical Requirements Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone Must be able to lift, carry, push, pull a maximum of 25 lbs Starting pay rate: $22.10/hr - $24.55/hr Experience Required 2 year(s): Business-related experience Preferred Banking or Accounting Education Required Associates or better in Business Administration or related field Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.