Museum Guest Relations Associate - MOCA

Department

MOCA-OPS

Compensation

$14.00 Hourly

The Guest Relations Associate acts as first point of contact for visitors to the museum at

the guest relations desk. The Guest Relations Associate is stationed at the guest

relations desk and is responsible for welcoming guests, handling admission and membership sales transactions, special event staffing, and managing general customer service needs. The Guest Relations Team and MOCA Ambassadors play a key role in animating the museums mission which is to promote the discovery, knowledge, and advancement of the art, artists, and ideas of our time.

Cannot be a current UNF student for this position type .

Responsibilities:

• Provide excellent customer service, greeting customers and orienting them to the museum.
• Provide solutions to visitors and inquiries at the front desk in person, via phone and email.
• Cross-trained to act be posted in the galleries in addition to front desk and serve as docents and lead meaningful conversation in gallery discussions and push visitors to experience art from a range of perspectives.
• When in the galleries is responsible for supervising the galleries and engaging guests with additional information about current exhibitions and museum collections.
• Engage visitors with additional information regarding exhibitions and museum programs. Assist with selling museum memberships to returning visitors.
• Assist in conducting surveys and post program feedback.
• Follow museum visitor check in policies and procedures.
• Provide general museum information regarding upcoming exhibitions and events.
• Keep an accurate register, manage daily admissions and the QuickBooks REVEL POS software.
• Maintain records and spreadsheets of museum attendance for monthly, quarterly, and annual reports.
• Maintain stocks of informational brochures for guests and rotate or replenish as needed.
• Attendance at initial and ongoing team training sessions is required.
• Supervise galleries to insure proper visitor guidelines are followed.

Minimum of 1 year of retail and/or customer service environment with a working knowledge of cashiering, receipt processing, and end of day reconciliation.

• English proficiency
• Exceptional customer service skills
• Excellent communication skills
• Passion for museums, art history, and contemporary art.
• Capable of dynamic interactions and conversations with the public, including UNF communities as well as children, youth, and adults.
• Strong desire to work collaboratively.
• Highly reliable, dedicated, responsive to email communication, and punctual
• Ability to multi-task and be comfortable working in high traffic areas
• Willing to work evenings and weekends.
• Must be proficient in Microsoft Office Suite applications (Word, Excel, Outlook, etc) and working knowledge of QuickBooks, Access and PowerPoint.
• Knowledge of point of sale (POS) system.
• Experience in using and/or training on computerized accounting system, computer software to include the ability to create and maintain spreadsheets and databases.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator

This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students, campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA s responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in - person training session. For more information concerning training or CSA designations, please contact the Clery Act Compliance Manager at ... or ....

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the Universitys collaboration with community partners from the local to the global level. It reflects UNFs mission to contribute to the public good and prepare educated, engaged citizens.