In-Room Dining and Food & Beverage Manager

2 years

in us in creating a legacy within a brand you can stay inspired with a team that will become family ! The newest Conrad Hotel in Hiltons luxury portfolio is open in Orlando .

As one of the most celebrated openings of 2024, be part of the legacy as a Food & Beverage Manager !

Why join the Conrad brand ? The modern luxury concept empowers you to deliver:

• Personalized service with authenticity and passion

• Impactful experiences

• Creativity in our products and services

Inspired by nature and fashioned for adventure,C onrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites ), 65,000 square feet of meeting space ( 40,000 indoor and 25,000 outdoor ), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining.

In this role, you will be overseeing the day-to-day operations of In-Room Dining, reporting to the Director of Outlets and overseeing 30 Team Members.

The ideal candidate must be an exceptional leader with a passion for creating extraordinary experiences, a talent for training and developing others, and experienced in all aspects of restaurant operations (ex. financial performance, social media reputation, local market capture, and employee relations). At least 2-3 years of management experience in an in-room dining environment is required.

Want to learn more? News Release on Conrad Orlando

What will I be doing?

As a Food and Beverage Manager, you would be responsible for directing and organizing the activities and services of a hotel food and beverage outlet (restaurant, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
• Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
• Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Recruit, interview and train team members

Compensation: Salary (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts, Wellness Program, Global team member travel discounts

Team Management

Operational Oversight

Customer Satisfaction Focus

Problem Solving

Performance Monitoring

Communication Skills

Strategic Planning

Analytical Skills

Adaptability

Attention to Detail

Conflict Resolution

Time Management

Creativity in Marketing

Knowledge of Local Events

Service Industry Knowledge

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