Spa Concierge

Become the Face of Refined Wellness\: Spa Concierge at NoMI Spa, Park Hyatt Chicago

ABOUT US\:

At Park Hyatt Chicago , luxury is not simply a standard—it’s our legacy. As the flagship of the Park Hyatt brand, our hotel blends refined elegance with deeply intuitive service, creating a benchmark of sophistication along Chicago’s iconic Magnificent Mile. Consistently recognized by Forbes Travel Guide , we are committed to delivering curated moments of excellence for a discerning global clientele.

Nestled within this distinguished setting, NoMI Spa offers a sanctuary of serenity—a discreet retreat where timeless luxury meets intentional wellness. Every element, from our bespoke treatment offerings to the tranquil ambiance, reflects our unwavering dedication to restorative care and elevated hospitality.

THE ROLE\:

As a Spa Concierge at NoMI Spa , you are not merely a point of contact—you are the gateway to a meticulously crafted experience of well-being and quiet sophistication.

This highly visible and guest-focused position plays a critical role in shaping each guest’s journey. From the first point of inquiry to the final farewell, you will orchestrate seamless, personalized service with discretion, poise, and exceptional attention to detail. Your responsibilities will include managing daily spa operations—coordinating reservations, overseeing therapist schedules, processing transactions, maintaining accurate guest profiles, and anticipating individual preferences with elegant precision.

Your ability to communicate with polish, your understanding of refined service rituals, and your commitment to creating a calm and graceful atmosphere will contribute to the unforgettable experience that defines NoMI Spa.

This is a rare opportunity to join a distinguished wellness team committed to excellence, integrity, and the art of caring service.

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

WAGE INFORMATION\:

The hourly rate for this position is $26.00 . This position is also eligible to earn overtime and premium pay under certain circumstances.

WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY\:

Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests.

WE’RE OPENING DOORS FOR ALL\:

No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development.

“CARE CONNECTS US” IS OUR GUIDING PRINCIPLE\:

It’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

BENEFITS\:

• Health Benefits\: Eligibility & coverage provided and administered through Local 1 Union.
• Pension Plan\: Participation & contributions managed through Local 1 Union.
• Monthly Fitness Reimbursement\: Available up to a specified monthly limit.
• Qualified Parking & Transit Program\: Pre-tax benefits available, subject to eligibility.
• Paid Time Off\: Vacation, holidays, and sick days provided in accordance with Local 1 Union policy.

PERKS\:

• Discounted Colleague Rate Room Nights\: Available based on room availability.
• Complimentary Room Nights\: Offered based on availability.
• Complimentary Meals\: Available in the colleague dining room.
• On-Site Bike Rack\: Provided for colleague use.

• Luxury Experience\: Minimum of 2 years in a high-touch guest service environment, preferably within a Forbes-rated spa, luxury hotel, or exclusive wellness retreat.
• Poised Professionalism\: Exceptionally polished presence with the ability to deliver discreet, anticipatory service to discerning clientele.
• Refined Communication\: Articulate, engaging, and elegant in both verbal and written communication, with the ability to build rapport across all levels.
• Operational Expertise\: Proven ability to manage complex schedules, high-volume reservations, and multi-faceted service coordination with grace and precision.
• Technological Fluency\: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spa or guest management platforms.
• Service Intuition\: Deep understanding of the expectations that define five-star service, with the ability to anticipate guest needs before they are expressed.
• Grace Under Pressure\: Composed, organized, and solutions-focused in a dynamic, fast-paced environment.
• Availability & Flexibility\: Open availability, including evenings, weekends, and holidays to meet the demands of a luxury hospitality schedule.
• Physical Readiness\: Ability to stand for extended periods, bend, lift, and maintain a polished presence throughout long shifts.

Join NoMI Spa at Park Hyatt Chicago and become a part of an elite team that defines the future of luxury wellness. Here, excellence is not just expected—it’s celebrated.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.