Pool Concierge - Marriott Virginia Beach Oceanfront

GoldKey PHR
Virginia Beach, Virginia
Full Time

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Overview

The Pool Concierge is responsible for maintaining the resort's pool area ensuring a fully functional, clean & guest safe & friendly environment at all times. Removes used towels & replenishes with fresh. Keeps the pool area litter free & arranges all furniture as instructed when it is out of place. Pool concierge also hands out amenities, makes reservations for the chaise lounges, handles guests dinner reservations and assists with the general upkeep of the pool area.

Responsibilities

Level One

Ensure all patrons have correct identification

Ensure no glass or food is taken into the pool area

Greet and seat guests and issue menus in a friendly courteous manner

Ensure each guest has on proper attire as defined in the standards.

Answer all questions and explain policies

Be familiar with the building facilities and their location and hours to provide excellent guest service

Continually communicate with servers, pool attendants, managers and hotel employees in all items related to the pool

Assist in maintaining all safety and security policies and procedures.

Ensure department is operating in compliance with all Fire & Safety regulations.

Ensure the department operates within the current ABC Laws (Skybar)