Poppy's FOH Shift Leader

Poppy's is a hospitality brand with a mission to create simple, seasonal, beautiful + approachable food. We believe that the highest quality food + service does not need to feel formal or unattainable. We believe in supporting local farmers, eating with our eyes + nourishing our community. Using the highest quality ingredients + professional service standards, Poppys has grown to include a community focused cafe + market, a catering company + an intimate event venue. Poppys is a woman-owned business founded in Cobble Hill, Brooklyn.

We are currently hiring for a full time Shift Leader position 5 days per week for our newest location within our Pastry Commissary, Poppys Outpost!

This location will be window service only and serve Coffee + Pastries. At times this could be a one person at a time shift and on weekend days we will have two people on staff.

We are looking for someone with a great team attitude and interest in pastry production to help the pastry team in moments of down time. However this positions focus is on running the Outpost window service.

REQUIREMENTS
NYC Food Handlers Certification or willingness to obtain this within the the first few months of working
Commitment of working 5 days per week
Must have open availability + work weekends
Ability to organize + lead a team of about 8 people
Ability to adapt and switch gears to attend to priorities of the day
Admin work + ordering responsibilities
Great Barista skills + familiar with operating espresso machines
Positive attitude + great sense of urgency
Interest in food + hospitality
Must have high attention to detail
Great time management skills
Team focused + ability to work in a dynamic fast paced work environment
Handles high volume with ease
Must be able + comfortable lifting up to 25lbs

GENERAL RESPONSIBILITIES
Provide excellent customer service
Setting high standards + leading by example
Working alongside the Cafe Floor Manager + GM for leadership mentorship + priority
task management
Maintaining cleanliness by Poppys + NYC DOH standards
Remaining informed + up-to-date on our brand identity + offerings to act as a great brand ambassador
Guide, support + educate employees to ensure that theyre acting as great brand ambassadors
Training new staff members + developing a strong cohesion of your team to ensure that staff are set up for success + the business always operates at it fullest potential
Motivating staff members + keeping up positive team morale
Maintaining inventory + ordering as necessary
Communicating with the GM + other members of management about retail + food
product pars
Checking contents of catering orders + ensuring that theyre picked up in a timely
manner
Reporting any customer feedback or issues that arise during the shift to the GM
Navigating employee requests + issues with the assistance of the GM
Working behind the counter + maintaining the retail floor (pastry case, service bar,
outside seating area, retail shelves, cold cases)
Maintaining + updating online ordering
Accounting for waste

COMPENSATION + BENEFITS
$17 - $20/hr (depending on experience) Plus Generous Tips
NYC Sick
50% Off on Poppys Food
25% Off on Retail
Accrued Paid Time Off
Health Insurance
Commuter Benefits
401K
Great Staff Meal + Endless Coffee!