Front Desk Assocaite

Hotel:

Starting Compensation

Expected Job Closing Date:

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Atrium SPIRIT Where teamwork, passion, & appreciation ignites service excellence.

Whats in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverag e Medical, dental, and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atriums community service and volunteer programs.

Job Description

Pay: $23.00 -$27.14

At Atrium Hospitality, we want our associates to have positive experiences, and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent serves as a valuable source of information for guests, providing details about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven individual to advance their career in hospitality at a world-class property.

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking a sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• You will assist guests with sending and receiving faxes, packages, and mail

Perseverance:

• Help to resolve problems through recovery when things arent quite right

Inclusion:

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect:

• You will value everyones contribution to the team, and we will value your contribution as a key part of our success

Innovation:

• You will look for ways to become an expert on the local area, being able to answer inquiries about hotel services, registration, shopping, dining, and travel directions

Teamwork:

• As needed, fulfill all job responsibilities expected of the Shuttle Driver and Concierge Attendant
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What do we need from you to be successful in this role?

• High school diploma or equivalent
• Customer service is our top priority, consistently being awarded JD Power Customer Service awards. Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day; they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates on a Property Management System, and the front desk agents work in that system all day long. Someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:

Atrium complies with the County of Los Angeles Fair Chance Ordinance, which can be found here:

Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA). Job offers will be conditioned on a criminal background check. Material job duties for which Atrium believes a criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment include the following:

• Ability to interact with guests (especially minors), co-workers, and the public.

• Ability to maintain integrity of hotel, guest, and co-worker property.

• Ability to preserve a violence-free workplace.