Customer Service Specialist

Looking to build your career with a company that values innovation, stability, and people? Join our dedicated team as a Customer Service Specialist at our company's headquarters in Bridgeton, MO!

Since 1946, Hunter Engineering has been aligning cutting-edge technology with a strong commitment to quality. As a family-owned, American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers.

Were proud to be recognized as a Best Places to Work finalist by the St. Louis Business Journal for four consecutive years (2022 2025) a testament to our commitment to our people. Here, employees are supported, challenged, and take pride in their work. We offer exceptional benefits, a healthy work-life balance, and meaningful opportunities for professional growth.

If youre ready to join a team shaping the future of automotive service, read on.

As a Customer Service Specialist, you will focus on process improvement, documentation, and issue resolution. This role is ideal for a proactive problem solver who thrives in a collaborative environment and is passionate about optimizing workflows and enhancing customer satisfaction.

What Youll Do:

• Process Improvement: Analyze existing customer service processes, identify inefficiencies, and recommend solutions to enhance productivity.
• Issue Resolution & Escalations: Manage open issues, ensuring timely resolution while escalating complex cases appropriately.
• Cross-Team Collaboration: Partner with internal teams to improve service delivery, share best practices, and implement streamlined processes.
• Training & Documentation: Develop and maintain clear process documentation, train team members on updated workflows, and ensure consistency in service operations.
• Reporting & Metrics: Monitor key performance indicators (KPIs), track efficiency gains, and provide regular reports on customer satisfaction and resolution effectiveness.
• Additional duties as assigned.

What Youll Bring:

• Minimum of 3 + years of customer service experience
• Familiarity with a customer service ticketing system required; experience with IFS is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Strong analytical thinking, attention to detail, and ability to work in a team-oriented environment with excellent problem-solving skills
• Excellent communication skills, both oral and written

What We Offer:

• Industry-Leading Healthcare Coverage
• Profit-Sharing Plan with Safe Harbor Contribution
• Generous Paid Time Off & Holidays
• Paid Parental Leave
• Tuition Reimbursement Program
• Free Onsite Fitness & Recreation Center

Join us in our mission to Align People and Innovation to Drive Excellence!

• Make Lives Better Together
• Take Pride in the Extraordinary
• Define the Standard