Housekeeping Supervisor - PM
Job Locations
US-OH-Cleveland
Requisition ID
2025-55226
Category
Housekeeping
Position Type
Full-Time
FLSA Status
Non-Exempt
Location Name
Westin Cleveland
Discretionary Performance Bonus Eligible
No
Tipped / Service Charge Eligible
No
About Us
Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Be a Leader in Houskeeping operations at The Westin Cleveland Downtown - 484 room hotel in the heart of downtown Cleveland! Experience with housekeeping required and in the hospitality industry strongly preferred. Assist management with the day to day operations and coach staff to the standards for the benefit of our guests and the housekeeping team. Have a great attention to detail and team oriented and accomplish the mission philosophy.
Responsibilities
Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Qualifications
Housekeeping experience required.
Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands wit
Job Locations
US-OH-Cleveland
Requisition ID
2025-55226
Category
Housekeeping
Position Type
Full-Time
FLSA Status
Non-Exempt
Location Name
Westin Cleveland
Discretionary Performance Bonus Eligible
No
Tipped / Service Charge Eligible
No
About Us
Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Be a Leader in Houskeeping operations at The Westin Cleveland Downtown - 484 room hotel in the heart of downtown Cleveland! Experience with housekeeping required and in the hospitality industry strongly preferred. Assist management with the day to day operations and coach staff to the standards for the benefit of our guests and the housekeeping team. Have a great attention to detail and team oriented and accomplish the mission philosophy.
Responsibilities
Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Qualifications
Housekeeping experience required.
Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands wit
Job ID: 481998404
Originally Posted on: 6/19/2025
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