Room Attendants

ESSENTIAL JOB FUNCTIONS:

• Clean rooms according to procedures stated in the department guidelines
• Complete turn down service as assigned
• Obtain needed cleaning supplies from supply room
• Obtain computer printout of room assignments for their station
• Sign for keys prior to starting shift
• Required to empty bag on vacuum cleaner daily
• At the end of shift, turn in keys, supplies, and signed computer assignment sheet to the appropriate locations
• Turns in all items found in guest halls or left in check out rooms in a timely manner
• replacing bed linens and towels
• restocking hotel food and beverages
• keeping hallways clean and unobstructed
• reporting room vacancy status
• Ensuring high hygiene standards and guest satisfaction
• Addressing guest queries and solving special requests
• Making beds and providing clean sheets and towels
• Support our maintenance team by reporting any broken, defective or missing items.
• Remove soiled linen from guest rooms
• Performs all other related and compatible duties as assigned.
• Perform duties with cleaning chemicals and equipment including carpet/floor care.
• Perform special projects assigned by supervisors
• Follow safety and security procedures.
• Follows all necessary safety procedures including Blood Borne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling.
• Adheres to departmental and company policies.
• Report all needles, blood, and other bodily fluids found to Supervisor.
• Operates equipment, including vacuum cleaners, radio, phone, mop, and broom.
• Ability to push up to 50 pounds daily for the duration of shift
• Must complete assignments by time projected by leadership
• Complete on average between 13- 17 credits daily
• Abide by leadership feedback and correct any discrepancies in assignments preformed

QUALIFICATIONS:

• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.
• Ability to plan, organize, and complete work; take initiative logically and independently.
• Must be able to get along well with co-workers. Possess well-developed interpersonal skills
• Ability to maintain a consistent pace throughout the shift.
• Receive instructions and hear inquiries from guests, clients, or staff.
• Ability to remain alert throughout the shift and calm during emergency situations.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

EDUCATION/EXPERIENCE:

• HS diploma or GED.
• Casino/Hotel experience preferred .
• Experience within an upscale hotel preferred.
• Prior experience as a Room Attendant preferred but not required.
• Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium for a long time.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Handle sensitive situations relating to staff and guest problems, in a timely manner
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Possibly be exposed to second hand smoke

I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.