Club Concierge - Hershey Country Club

Join the team at Hershey Country Club, a private, premier golf and recreation club. The club’s rich history of accolades, success, and chocolate combine to form a one-of-a-kind experience for individuals and families of all ages, and features 45 holes of golf on the championship East & West courses.

This position will provide administrative support to HCC's General Manager, Membership Director, Assistant F&B Director, and Catering Manager, along with Concierge coverage.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Answer phones at front desk by creating reservations for dining and member events, assisting with overnight accommodations at Hotel/Lodge for members, transferring calls, and taking messages.*

• Communicate with members by responding to questions or concerns, resolving and following up on any complaints or problems, and ensuring requests for special services are carried out to Club standards while meeting member needs.*

• Provide administrative assistance for membership department by sending membership applications via email, scanning completed applications and membership documentation, scanning into Cobblestone, and creating member files.*

• Assist with projects that arise to support various HCC departments and benefit member/guest service experience.*

• Perform other duties as assigned.

Qualifications:

• Industry Experience - Hospitality/Tourism

• 18 years of age or older.

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Knowledge of Amadeus is helpful.

• Ability to become proficient in ResortSuite.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional ( 67%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (< />

• Bending Occasional (< />

• Sitting Frequent (34-66%)

• Standing Occasional (< />

• Walking Occasional (< />

• This job requires minimal visual requirements. Able to distinguish unlike items, detect motion, and distinguish color.

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer