Part Time Guest Service Representative
- Hendrick Automotive Group
- Kansas City, Missouri
- Full Time
Salary Not Available
Part Time Guest Service Representative
Hendrick Automotive Group
Location: Kansas City, MO - 64153
Positions available: 1
Job #: R-73219
Source: Hendrick Automotive Group
Posted: 5/13/2025
Web Site: www.hendrickcars.com
Job Type: Part Time (Less than 30 Hours)
Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time
Education
High School Diploma
Schedule
Part Time
Job Description Help for Job Description. Opens a new window.
Job Description
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Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
* Performs opening and closing Guest Services procedures.
* Answers incoming phone calls in a courteous, prompt, and professional manager.
* Directs phone calls to the appropriate person
* Takes accurate messages.
* Directs customers to the appropriate person or department.
* Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
* Tracks and filters all incoming calls and takes messages.
* Communicates effectively with Guest Services Manager and Greeters.
* Reconciles/updates data entry with dealership software.
* Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
* Walks around the showroom hourly to offer refreshments to guests.
* Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
* Helps maintain a clean and comfortable environment (monitor facility)
* Provides new hire Customer Management training when requested
* Maintains CSI at or above Company standards
* Maintains an organized, clean and safe work area
* Participates in required training
* Records all hours worked accurately in company timekeeping system
* Follows Safeguards rules and regulations.
* Demonstrates the Company's Core Values
* Complies with Company policies and procedures
* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
* Other duties as assigned
Additional Information Help for Additional Information. Opens a new window.
Additional Information
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Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED v High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: v up to 3 years o 3-5 years o 5+ years Education/Experience: Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required. Certificates and Licenses: o Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or
Visit the Employer site for more details
Help for Employer Information. Opens a new window.
Part Time Guest Service Representative
Hendrick Automotive Group
Location: Kansas City, MO - 64153
Positions available: 1
Job #: R-73219
Source: Hendrick Automotive Group
Posted: 5/13/2025
Web Site: www.hendrickcars.com
Job Type: Part Time (Less than 30 Hours)
Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time
Education
High School Diploma
Schedule
Part Time
Job Description Help for Job Description. Opens a new window.
Job Description
Help for Job Description. Opens a new window.
Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
* Performs opening and closing Guest Services procedures.
* Answers incoming phone calls in a courteous, prompt, and professional manager.
* Directs phone calls to the appropriate person
* Takes accurate messages.
* Directs customers to the appropriate person or department.
* Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
* Tracks and filters all incoming calls and takes messages.
* Communicates effectively with Guest Services Manager and Greeters.
* Reconciles/updates data entry with dealership software.
* Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
* Walks around the showroom hourly to offer refreshments to guests.
* Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
* Helps maintain a clean and comfortable environment (monitor facility)
* Provides new hire Customer Management training when requested
* Maintains CSI at or above Company standards
* Maintains an organized, clean and safe work area
* Participates in required training
* Records all hours worked accurately in company timekeeping system
* Follows Safeguards rules and regulations.
* Demonstrates the Company's Core Values
* Complies with Company policies and procedures
* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
* Other duties as assigned
Additional Information Help for Additional Information. Opens a new window.
Additional Information
Help for Additional Information. Opens a new window.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED v High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: v up to 3 years o 3-5 years o 5+ years Education/Experience: Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required. Certificates and Licenses: o Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or
Visit the Employer site for more details
Help for Employer Information. Opens a new window.
Job ID: 482056577
Originally Posted on: 6/20/2025
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