Banquet Server

1620 West End Avenue
Nashville , TN 37203

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Banquet server is responsible for the setup, in-event execution, and post event breakdown for catering and banquet functions. Banquet servers are responsible for setting the stage for the guest experience with a welcoming attitude and hospitable service.

Job Duties

• Guide guests in all phases of their experience throughout the banquet event.
• Knowledge of service requirements for assigned functions such as: pre-function side work, detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation, as well as proper food and beverage service.
• Greet Guests as they arrive and assist them with seating at the tables.
• Set up, monitor, refresh and breakdown coffee break, reception and buffet tables for specific functions according to group requirements.
• Follow sequence of service utilizing all proper procedures standardized by the Banquet Management team.
• Consistently follow sequence of service utilizing all proper procedures standardized by management.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Maintain cleanliness and stock of assigned work areas.
• Anticipate the guests needs and respond appropriately with a sense of urgency.
• Maintain level of professionalism that will make guest want to return.
• Provide proper communication and promptly resolve guest issues.
• Obtain and maintain position-specific licensing.
• Work as a team, assisting all guests needs and inquiries.
• Ensure all Conrad Nashville core values and property and department standards are implemented and applied.
• Other duties as assigned e.g. inspect rooms prior to event (pristine condition)
• Perform other duties as assigned to support departmental and organizational goals.

Qualifications

• 2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred.
• Experience in fast paced, high volume atmosphere.
• Good organizational and communication skills.
• Excellent customer service skills.
• Ability to read, write & speak fluent English.
• Flexible schedule is necessary which includes but not limited to days, nights, weekends, and holidays.
• Position requires regular and reliable attendance.
• Obtain and maintain position- specific licensing.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Good team spirit.
• At least 18 years of age.
• Must have ServSafe and TABC license

Physical Requirements

• Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems.
• Must be able to stand for long periods of time
• Must be able to maneuver between stations and areas efficiently and easily
• Must be able to lift up to 40 lbs.
• Requires manual dexterity
• Must be flexible to work any day of the week, weekends, and holidays if assigned.

Benefits:

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

essential functions of the job.