High Limit Bartender

• General Summary of Position:

High -limit Bartenders are to prepare and provide proper and professional beverage service to all guests, cocktail staff and all others in a friendly, courteous and timely manner. Act as a cashier for the beverage outlet. All duties are to ensure Grand Sierra Resort's Top tier guests receive a quality product and Exceptional service.

• Job Duties and Responsibilities:

• Be a fully engaged ambassador of GSR: promote property, knowledge of all aspects of the property and its events. Ability to relay this information in a positive and excitable manner.

• Work as a liaison between Casino VIP services, table games, Slot Dept and all others applicable

• Ensure the highest possible standards of guest service are provided and ability to listen and respond to guest and fellow team members concerns and questions

• Respond to guest complaints in a considerate, positive and empathetic manner which displays concern for their complaint and seek out solutions

• Knowledge, understanding, and adherence to company and departmental policies and procedures.

• Ability to promote and document orders for drinks, reciting selections of all call and premium brands as requested. Requires memorization of all available drinks, mixes, garnishes and portions. Knowledge of drink recipes and product

• Knowledge of computerized register. Ability to input orders into a point of sale register and create a check for each guest or group, including those served by cocktail server. Must maintain account ability of all beverages served. Ability to count change.

• Responsible for Cash Bank.

• Ability to take food orders, assist with food displays

• Maintain proper and adequate set-up of bar on a daily basis including before, during and after shift.

• Maintain cleanliness and sanitation of guest areas and equipment at all times during shift including: removing empty glasses/bottles, cleaning ashtrays, picking up and dumping garbage, sweeping and mopping floors, sanitizing equipment

• Maintain an organized bar

• Ability to remember, recite and promote the variety of menu items and hotel services.

• Greet guests in a courteous, friendly manner. Great guest service skills. Ability to interact with the public. Ability to have and make conversation.

• Ability to use a liquor gun, pour draft beer, open beer and wine bottles.

• Knowledge of department pouring procedures

• Arrange of back bar, bottles and glassware, to make an attractive display

• Knowledge of various comp items at different outlets

• Knowing and conveying hotel activities to guests

• Know guidelines for serving alcohol with care

• Perform specific tasks as assigned: organizing, ordering, stocking and cleaning.

• Ability to lift and carrying product by hand as well as with carts or hand trucks

• Maintain and refill chemicals such as hand soap or glass washer chemicals

• Ability to operate a glassware washer

• Ability to re-fill ice bins and beer bins, utilizing ice machines

• Maintain proper inventory of product

• Maintain and neat, professional image and appearance at all times

• Answering the phone

• All other duties as assigned

• Training and Preparation:

• Any combination of education and training listed that would provide the required knowledge, skills and abilities.

• Cash handling skills

• Strong verbal skills

• Customer service skills

• Office computer/keyboard and software skills

• Telephone skills

• Rotation of product

• Product knowledge

• Sanitizing and cleaning of equipment

• For Consideration, Candidate must meet the following:

• Minimum 1-2 years previous years of Bartender Experience Required

• Previous Money handling/Customer service experience preferred

• Alcohol Awareness Training

• Analytical Skills:

• Bartenders must have the analytical skills to manage their time while performing a multitude of tasks.

• Equipment/Materials:

• Telephone

• Computerized cash register

• Computer/keyboard/printer

• Liquor guns

• Glass washer

• Hand truck/cart

• Contact with Others

• Constant guest, team member, and manager interaction throughout the entirety of shift.

• Able to communicate and work seamlessly with other departments

• Supervision Received

• Supervision as directed from Shift Manager or above(Interdepartmental Managers as well)

• Consequences of Error

• Procedural errors can occur intermittently. Bartenders with numerous or severe errors are subject to disciplinary action.

• Monetary errors can occur intermittently. Bartenders with numerous or severe errors are subject to disciplinary action.

• Hazards

• Second hand smoke

• Broken glass

• Heavy lifting throughout day

• Mild chemicals for cleaning

1. Physical/Mental/Visual Effort

• Ability to walk or stand entire shift up to 5 miles a day

• Ability to grasp, bend, stoop, reach, lift and carry equipment up to 160 lbs

• Ability to push or pull equipment up to 800 lbs

• Ability to work extended hours if necessary

• Ability to deal with stressful situations

• Ability to work in areas with dim or bright lighting

• Ability to look at the product at the bar and know what is needed

• Ability to adapt

• Other Important Job Aspects

• Ability to work with interruptions and to perform multiple tasks

• Ability to deal with guests, co-workers, and management in a tactful and respectful manner

• Ability to read, write, speak and comprehend the English language

• Ability to comprehend and follow direction

• Ability to maintain a neat and well groomed professional appearance

• Ability to comply with all safety regulations

• Ability to comply with all employee rules and regulations

• Ability to organize and prioritize work

• Ability to interact with co-workers, customers, management, and other departments

• Ability to communicate with co-workers, customers, management, and other departments

Report all suspicious persons or activities, hazardous conditions to immediate supervisor, security, or safety personnel