Front Desk Agent

Front Desk Agent Comfort Inn Laurel - Fort Meade Laurel, MD The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Compensation: $14 - $17 hourly Responsibilities: Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions Welcome guests warmly, determine their needs, and manage the registration process. Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Operate hotel switchboard, take calls and provide information and transfer calls Balance cash at the end of each shift and generate reports for the next shift. Qualifications: Strong customer service skills with a guest-focused approach. Availability to work flexible schedules, including weekends and holidays. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience in hospitality or customer service is preferred but not required. About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners