Casino Host

JOB REQUIREMENTS: Our philosophy is to hire people with wonderful

attitudes, who are dedicated to providing extraordinary service to our

guests and colleagues. We believe in focusing on Team Members\' talent

in order to discover their strengths and develop them to continue growth

within the company. Looking For Perks? We\'ve got you covered! Top

industry pay Tuition Reimbursement 401k with company match Comprehensive

health packages, including a free option for Full-time Team Members Paid

Time Off CASINO HOST The Casino Host is responsible for identification,

development, and maintenance of all VIP guests as well as for providing

a favorable gaming experience for our guests. ESSENTIAL FUNCTIONS (The

following statements are intended as general illustrations of the work

in this job class and are not all-inclusive to this position.) Ensure

consistent high-quality service to all our team members and guests.

Maintain guest service standards and ensure team members perform those

standards. Evaluate and rate guests\' play to issue comps. Maintain and

manage a designated block of guests and meet established goals.

Implement programs to increase rated play in table games and slots.

Communicate verbally and in writing with guests regarding available

services, promotions, and special events. Maintain strict

confidentiality relative to financial information, operating systems,

company policies and procedures, market plans, and team member and guest

information. Must possess excellent phone etiquette skills and have the

ability to make over 100+ cold calls per week or predetermined targeted

goal. QUALIFICATIONS A high school diploma or GED equivalent is

required. Bachelor\'s degree in a business-related field, at least two

years of experience in the sales or marketing field, or the equivalent

combination of education and experience is preferred. Gaming industry

experience is strongly preferred. Must possess excellent guest service

skills to effectively deal with guests. Must possess excellent teamwork,

interpersonal, customer service, written and verbal communication

skills. Requires the ability to manage multiple priorities in a

fast-paced environment. Must be able to maintain a flexible work

schedule that includes nights, weekends and holidays. Must be able to

obtain and maintain an Iowa Racing and Gaming Commission Class C

license. Must have a professional demeanor and presence with the ability

to interact with guests and team members in the Company. The Queen

Casino & Entertainment and its affiliates are an equal opportunity

employer \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

WWW.CASINOQUEEN.COM/MARQUETTE/careers Call For Appointment: ...