Server

Serve food and/or beverage including but not limited to the

order-taking and delivery of any food and/or beverage items in a

friendly, courteous, helpful, timely and professional manner resulting

in a very high level of guest satisfaction. ESSENTIAL JOB FUNCTIONS This

description is a summary of primary responsibilities and qualifications.

The job description is not intended to include all duties or

qualifications that may be required now or in the future. The Hotel

operates 24 hours a day and 7 days a week, so operational demands may

vary depending on shift, business levels, type of business. Greets the

guests in a friendly and courteous manner and explain any specials

and/or restaurant promotions for guest awareness. Adheres to standards

of services as mandated by the Hotel. Checks station before, during and

after shift for proper set-up and cleanliness. Records the details of

the order from the guests, repeating the order to the guests to check

for accuracy. Inputs the order into the Point-of-Sale computer to inform

the kitchen of the particulars in the order being placed. Retrieves

orders from kitchen, confirms its accuracy, and delivers them to guests

along with appropriate condiments. Abides by all State, Federal and

Corporate liquor regulations pertaining to serving alcoholic beverages

to minors and intoxicated guests. Follows kitchen order to accurately

assemble food/beverage order prior to service Replenishes beverages as

necessary and checks with guests for overall satisfaction. Quickly

clears dirty table settings and prepares table for resetting. Promptly

and consistently resets all service ware as prescribed. Maintain total

cleanliness of the restaurant to meet Hotel and Health department

standards. Maintains stock and cleanliness of stations for all meal

periods with necessary equipment including silverware, linen and

condiments. Transports all dirty tableware from dining room to

dishwashing area for proper cleaning. Folding napkins for all meal

periods throughout the day to maintain an adequate supply. Stocks and

maintains service stations with the proper supplies before, during and

after each shift. Perform other duties as requested, such as cleaning

unexpected spills, or special guest requests, to ensure total

satisfaction. Markets and serves upon request any dessert items or

specialty coffees. Clears and resets the tables. Performs all assigned

side work including but not limited to replenishing condiments and

restocking items. Performs any general cleaning tasks using standard

hotel cleaning products as assigned to adhere to health standards.

Presents the check to guest promptly. Follows safety and security

procedures and rules. Knows department fire prevention and emergency

procedures. Uses protective equipment. Reports unsafe conditions to

supervisor/manager including accidents, injuries, near-misses, property

damage or loss to supervisor/manager. Perform any related duties as

requested by supervisor/manager. Assists other Restaurant Personnel when

need. Sets up in-room dining (IRD) trays and tables in anticipation of

incoming orders. Sets table and pick up order from the kitchen or bar.

Ensures orders are complete, i.e., all food, beverages, alcoholic

beverages, and all condiments. Carries trays up to 30 lbs. or pushes

wheeled carts to deliver IRD orders to guests in a friendly and

courteous manner to ensure guest satisfaction. After setting up,

presents check and obtains payment. Closes check. Removes trays and

tables from guest floors and returns them to designated locations.

Complies with accounting guidelines regarding receipt of payments, check

total verification, tip disbursement, cash drawer and house bank

management. Works banquet and catering functions as required