Front Desk Agent

Job Details

Job Location: 7 Cedars Hotel - Sequim, WA

Position Type: Full-Time/Part-Time

Salary Range: $17.23 - $18.00 Hourly

Job Shift: Any

JOB SUMMARY

• Native American hiring preference for qualified candidates.

ESSENTIAL FUNCTIONS

• Make room reservations for guests (over the phone, in person, etc.)
• Greet and check guests in and out of the hotel.
• Prepare for guest(s) arrival and ensure all paperwork is in good order.
• Coordinate and communicate with all departments to meet guests' needs.
• Coordinate with Totem Rewards to ensure all guests are encouraged to participate in loyalty program.
• Assist with housekeeping and laundry duties as needed.
• Promote 7 Cedars Casino, Longhouse Market & Deli, Cedars at Dungeness, and other Resort/Jamestown S'Klallam Tribe properties to hotel guests.
• Assist guests with booking tours and excursions with business partners.
• Master Agilysys -Visual One and interface with Revenue Management (Luxe) for maximum utilization.
• Understand and maintain reputation management.
• Resolve guest conflicts and concerns while maintaining superior customer service.
• Follow all policies and regulations.
• Core competencies in current ADA and other regulatory expectations.
• Uphold and lead others in following 7 Cedars Resort's mission and values.
• Perform miscellaneous duties as assigned.

QUALIFICATIONS

• 1-3 years in Hospitality field preferred.
• Casino knowledge preferred.
• Excellent verbal and written communication skills and ability to work collaboratively with hotel teams and guests.
• Ability to promote positive relationships with guests, clients, vendors and Resort teams.
• Strong organization, prioritization, and multi-tasking skills.
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining work processes.
• Strong knowledge of hospitality software.
• Must be flexible with hours and days worked; mornings, nights, weekdays, weekends and Holidays.

Why work for 7 Cedars?

Located on the scenic Olympic Peninsula, resort properties include 7 Cedars Casino + Hotel, Cedars at Dungeness Golf Course, and the Longhouse Market & Deli. Our goal is to achieve success by delivering a fun, friendly, and personable experience, The 7 Cedars Resort Experience, to everyone!

We strive to provide a competitive and comprehensive benefits package for our employees. Full-time employees are eligible for health insurance (medical/dental/vision), paid vacation and sick time, 6 paid holidays plus 1 floating holiday, employer paid life insurance, wellness reimbursement programs, a shared leave program, and more!

All 7 Cedars employees enjoy free access to our employee assistance program, resort and local discounts including 50 cents/gallon off on fuel, 50% employee meals while on the clock and 20% otherwise, free golf, and the list goes on and on! All employees also have the option to join our 401K plan with no waiting period and a 4% company match, enroll in supplemental insurance, and have free access to a Merrill Lynch financial advisor.