Event Concierge

As an Event Concierge at our resort, you will serve as the critical link between event planners and resort departments, ensuring flawless execution and memorable experiences. This highly visible role demands a polished presence, strong communication, and excellent organizational skills. You will act as a resort ambassador, providing on-the-ground support and proactively anticipating the needs of both internal teams and event clients. Your attention to detail and solution-oriented mindset will help create exceptional moments that leave a lasting impression on our guests.

You will embody the Hyatt Core Values:

Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing

Key Responsibilities:

• Resort Ambassador: Represent the Destination by Hyatt brand with professionalism, creating a positive and welcoming impression for meeting planners and guests.
• Department Liaison: Act as the primary point of contact for on-site meeting planners, ensuring seamless communication with all resort departments.
• Event Floor Support: Monitor meeting and event spaces, compare setups to event orders, and confirm all arrangements meet client expectations before arrival.
• Problem Solver: Proactively address concerns and unexpected needs, finding creative and efficient solutions to ensure event success.
• Operational Support: Collaborate with the Events Department to ensure the smooth flow of operations and provide timely updates during events.

Qualifications:

• Previous experience or internships in banquets/events required
• Prior hotel or resort experience preferred
• Must be authorized to work in the United States
• Ability to lift, push, and pull up to 50 lbs and stand for extended periods
• Professional appearance and demeanor
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Proven ability to multitask and remain calm under pressure
• Proficiency in Microsoft Outlook and the ability to learn new systems quickly
• Basic understanding of food and beverage operations
• Exceptional customer service and interpersonal skills
• Flexible schedule availability, including evenings, weekends, and holidays

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.