Concierge Reception
Job Details
Level
Entry
Job Location
Woodland Pond Inc - New Paltz, NY
Position Type
Per Diem
Education Level
High School
Salary Range
$19.35 - $21.35 Hourly
Job Shift
Varied
Description
Position Summary
The Concierge is responsible for answering and routing calls, greeting visitors, assisting residents and visitors with various tasks, office clerical work, handling emergencies, and providing support services to the administrative staff
ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function)
Answering multi line telephone system; routing calls, transferring calls, and taking messages (*CF)
Welcoming visitors; asking them to sign in and sign out, providing ID badges when necessary, alerting residents when their visitors arrive (*CF)
Handling Emergencies in a calm and composed manner; Calling 911 in the event of an emergency, reading the fire alarm panel, communicating with emergency personnel, residents, and staff during an emergency, activating quick message communication, contacting the Wellness Nurse if a resident has a physical emergency (*CF)
Entering work requests in Worxhub
Coordinating services for residents; transportation, dining reservations, guest room reservations, event ticket purchasing, package/mail distribution, activity sign up, housekeeping and maintenance requests, and other services as assigned (*CF)
Assisting Resident Services Director, Activities Coordinator and other department heads with clerical work as needed
Completing all required training and in-services
All other duties as assigned
Qualifications
GENERAL SKILLS AND ABILITIES
Maintains high standards for work areas, attitude and appearance
Understands that honesty and ethics are essential in the performance of duties
Willing to learn and grow
Demonstrates maturity in judgment and behaviors
Able to work a flexible schedule, including weekends and/or holidays
Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned
Qualifications
High school diploma or HSE, with two years of similar experience, or
Associates degree or equivalent from two-year college or technical school, with one year of similar experience
Computer skills using word processing, spreadsheet, desktop publishing, and data base programs
Excellent customer service and verbal communication skills
Ability to multitask
Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population
Job Details
Level
Entry
Job Location
Woodland Pond Inc - New Paltz, NY
Position Type
Per Diem
Education Level
High School
Salary Range
$19.35 - $21.35 Hourly
Job Shift
Varied
Description
Position Summary
The Concierge is responsible for answering and routing calls, greeting visitors, assisting residents and visitors with various tasks, office clerical work, handling emergencies, and providing support services to the administrative staff
ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function)
Answering multi line telephone system; routing calls, transferring calls, and taking messages (*CF)
Welcoming visitors; asking them to sign in and sign out, providing ID badges when necessary, alerting residents when their visitors arrive (*CF)
Handling Emergencies in a calm and composed manner; Calling 911 in the event of an emergency, reading the fire alarm panel, communicating with emergency personnel, residents, and staff during an emergency, activating quick message communication, contacting the Wellness Nurse if a resident has a physical emergency (*CF)
Entering work requests in Worxhub
Coordinating services for residents; transportation, dining reservations, guest room reservations, event ticket purchasing, package/mail distribution, activity sign up, housekeeping and maintenance requests, and other services as assigned (*CF)
Assisting Resident Services Director, Activities Coordinator and other department heads with clerical work as needed
Completing all required training and in-services
All other duties as assigned
Qualifications
GENERAL SKILLS AND ABILITIES
Maintains high standards for work areas, attitude and appearance
Understands that honesty and ethics are essential in the performance of duties
Willing to learn and grow
Demonstrates maturity in judgment and behaviors
Able to work a flexible schedule, including weekends and/or holidays
Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned
Qualifications
High school diploma or HSE, with two years of similar experience, or
Associates degree or equivalent from two-year college or technical school, with one year of similar experience
Computer skills using word processing, spreadsheet, desktop publishing, and data base programs
Excellent customer service and verbal communication skills
Ability to multitask
Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population
Job ID: 482334041
Originally Posted on: 6/22/2025
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