Front Desk Agent

AmericInn Hotels & Suites DIA
FRONT DESK:

We are currently accepting applications for full-time AND part-time front desk agents to ensure guest satisfaction and needs. The ideal candidate must have the ability to handle guest requests with the utmost care and attention! Duties include, but are not limited to:

* Register guests into the hotel in a prompt and courteous manner
* Use upselling techniques to maximize room rates
* Prepare for group check in and out and VIP arrivals
* Process customer payments according to established policies and procedures
* Respond to guest requests promptly, promote hotel services, and provide guests with information such as local attractions and directions
* Resolve minor guest complaints to the satisfaction of the customer or inform supervisor of major problems, complaints, or unhappy guests
* Ability to stand and work in confined spaces for long periods of time.
* Answering phones in a professional and courteous manner
* Light lifting (Delivering towels, Re-stocking Vending, etc.)
* Preparing necessary reports
* Other duties as assigned