Housekeeping Dispatcher

SUMMARY:

Responsible for communicating hotel room information to housekeeping and front desk staff according to established policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Answers the phone and dispatches guest requests to housekeeping staff.
• Updates status of hotel rooms as directed by supervisors.
• Communicates updates and changes to hotel room information between front desk and housekeeping staff.
• Submits maintenance requests through electronic dispatch system.
• Ensures a maximum level of guest service and satisfaction is achieved and maintained by promptly responding to and dispatching guest requests.
• Held accountable for the accuracy and thoroughness of information transmitted between housekeeping and front desk.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of FUN for all Casino guests and employees.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or GED preferred.

SPECIAL QUALIFICATIONS:

Must possess excellent communication and organization skills. Must possess excellent problem solving skills. Must be proficient in typing. Must be computer literate.

This position requires a Level 4 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb, or balance, stoop, kneel, couch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.