Food Server-Chop Block & Brew

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Identified shifts will vary based on business needs\

Starting pay for this role is \$11.35 per hour plus tips and may vary

based on experience

**JOB SUMMARY:**

Provides fast and flawless service to the restaurants guest while

building relationships and creating a comfortable atmosphere to ensure a

truly great dining experience.

**ESSENTIAL JOB FUNCTIONS**:

1. Maintains current and accurate information regarding menu (i.e.,

preparation) Greets, and makes welcome, each guest seated in

assigned station.Takes initial food and/or beverage order within 2

minutes of guest being seated. Repeating order back to ensure

accuracy.

2. Proficient in the operating functions of the POS computer and cash

handling.

3. Maintains expected service levels, ensures all revenue is accurately

handled and internal controls during day to day operations and

during system outages.

4. Possess the ability to effectively communicate in a clear,

professional and friendly manner with all guests and employees.

5. Differentiate guest service and gives priority service to the

appropriate tier leveled player.

6. Possess the ability to professionally handle high pressure and

difficult situations.

7. Ensures tables are clear, appropriately set up and presentable for

guests to be seated prior to being seated.

8. Displays an upbeat and positive attitude when greeting guests,

during their dining experience and during their departure.

9. Presents and up-sells any specials/Chefs features and/or specific

menu items with enticing verbiage.

10. Engages guests in conversation during their dining experience.

11. Suggests items to guest based on expressed guest

preferences.Up-sells appetizers, beverages, desserts in accordance

with restaurant service standards.

12. Correctly enters food and beverage orders into the POS system to

ensure accurate preparation of product.

13. Delivers prepared food to the appropriate guest within three minutes

of completed production order.

14. Returns to table within five minutes of order delivery to ascertain

guest level of satisfaction, and periodically there after.

15. Resolves service issues according to the service recovery toolbox

and reports guest dissatisfaction to the supervisor and/or involves

the supervisor.

16. Presents check for payment to correct customers, thanks and invites

them back, wishes them luck and makes it easy for them to get back

in play..

17. Maintains cleanliness standards at tables and all work stations.

18. Adheres to regulatory, departmental and company policies.

**ADDITIONAL JOB DUTIES:**

1. Other duties as assigned.

2. Assists bus persons, as necessary, in bussing, cleaning and setting

tables.

3. Works closely with other servers, the culinary team and management

to ensure quality of food, the dining experience and guest

satisfaction.

4. Upholds standards of dining room ambiance and atmosphere.

5. Handles and solves any concerns and questions from guests.

6. Works in an organized, efficient manner to provide service levels as

established by company standards. Maintains a professional manner

and posture at all times, acting as a role model to other employees

and always presents oneself as a credit to Harrahs and encourages

others to do the same.

**EDUCATION AND/OR EXPERIENCE:**

- High school diploma or GED preferred

- Prior Food Server experience is preferred.

**QUALIFICATIONS:**

The requirements listed are representative of the knowledge, skill

and/or ability required to fulfill the obligations of this position.

- Must be at least 19 years of age.

- Must be able to carry and balance service tray on shoulder.

- Must have legible handwriting.

- Mu t have knowledge of menu prices and composition of food and

beverage menu items, daily specials and proper placing procedures is

required.

- Must be able to read, write, speak and understand English.

- Must be able to get along with co-workers and work as a team.

- Must present a well-groomed appearance.

- Must have a sense of urgency and react to changing business demands.

- Must have the ability to uphold and demonstrate the highest level of

integrity in all situations and recognize standards required by a

regulated business

**PHYSICAL DEMANDS AND WORK ENVIRONMENT**:

The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential

functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Must be able to maneuver to all areas of assigned restaurant throughout

entire shift.

Must be able to access kitchen area when picking up customer food or