Front Desk Agent-Hotel-Full Time

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**ESSENTIAL JOB FUNCTIONS**:

- Checks guest in and out of hotel following established procedures

- Acts as hotel cashier following established procedures including

accurate record keeping, posting of charges, billing disputes and

cash payment handling.

- Accurately informs guests of shows, facilities, services and room

amenities available at Harrah\'s.

- Assists guests by attempting to honor special requests for specific

accommodations and presents options when those requests cannot be

met.

- Follows up with each guest as needed.

- Assist guests with information about local area attractions

- Answers phone professionally and energetically and assists guests

with questions/ concerns.

- Proactively checks reservations for accuracy to ensure seamless

service.

- Maintain energy level and remain attentive while standing on feet

during throughout 8-10 hour shift.

- Must be able to lift 50 pounds.

- Must be able to stand up to 10 hours per day.

- Maintains a clean and spotless work area.

- Outgoing personality.

**ADDITIONAL JOB DUTIES:**

- Offers assistance to guests with luggage, in the absence of a Bell

Person, to reduce wait time for guests.

**EDUCATION and/or EXPERIENCE:**

- High School Diploma or GED required

**QUALIFICATIONS:**

The requirements listed are representative of the knowledge, skill

and/or ability required to fulfill the obligations of this position.

- Must have customer service experience.

- Computer experience and proficiency in common computer applications

and Internet Use is required.

- Must be able to speak, read, write and understand English.

- Must possess the ability to add, subtract, multiply and divide.

- Must present a polished, impeccable appearance and a professional

demeanor.

- Must perform duties with a sense of urgency.

- Must be able to work flexible hours and be open to corrective

feedback and direction.

- Must be personable and energetic.

**PHYSICAL DEMANDS AND WORK ENVIRONMENT**:

The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential

functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

- Ability to handle large/heavy items up to 50 pounds.

- Must be able to sit, stand, bend, squat, walk and run.

- Must be able to stand up to 10 hours per day.

- Must be able to work with and tolerate areas containing varying

noise and temperature levels, illumination, vibration, crowds, and

areas with secondhand smoke

- Must be able to work at a fast pace, efficiently.

- Must be able to respond to visual, olfactory and aural cues.

- Must be able to operate in mentally and physically stressful

situations

- Must be able to work a flexible schedule including weekends,

evenings and holidays

**DISCLAIMER:**\

Preference is given to Ak-Chin community members and members of other

recognized Arizona tribes.

This is not necessarily an exhaustive list of all responsibilities,

skills, duties, requirements, efforts or working conditions associated

with the job. While this is intended to be an accurate reflection of the

current job, management reserves the right to revise the current job or

to require that other or different tasks be performed when circumstances

change, (e.g. emergencies, changes in personnel, workload, rush jobs or

technical developments).