Guest Services Associate Needed

Were looking for a positive and professional guest services agent to deliver an exceptional experience to every guest at our hotel. Youll welcome guests, manage their information, distribute their keys, assist with events, asist with F&B, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities
Assist with Breakfast service, including breakfast prep, set up, and clean up
Assist the hotel with various events on the property
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Communicate with housekeeping to make sure guest rooms are ready
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Field customer complaints when necessary
Answer incoming calls and questions about guests needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications
Be available on Weekends
Comfortable taking telephone calls and mitigating stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Must have graduated high school, received a GED or equivalent
Compensation
$18 - $20 hourly plus tips