Pool Server

10000 Ballantyne Commons Parkway
Charlotte , NC 28277

Job Description

Room Service Server

Department: Food & Beverage

Reports To: Restaurant Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Room Service Server, you will be responsible for delivering exceptional dining experiences to our guests in the comfort of their own rooms. You will ensure timely and accurate delivery of food and beverage orders, while providing friendly and efficient service.

Key Responsibilities:

Order Taking and Processing:

o Accurately take and process food and beverage orders from guests via phone or in-person.

o Input orders into the point-of-sale system and communicate them to the kitchen staff.

o Transport food and beverage orders to guest rooms in a timely manner.

o Present orders professionally, ensuring proper food presentation and temperature.

o Set up tables and chairs in guest rooms as needed.

Guest Service:

o Interact with guests in a friendly and courteous manner, addressing their needs and concerns promptly.

o Anticipate guest needs and provide proactive service.

o Resolve guest issues and complaints in a timely and effective manner.

Cleanliness and Sanitation:

o Maintain a clean and organized workspace.

o Adhere to strict food safety and sanitation guidelines.

o Clean and sanitize guest rooms after service.

Mini Bar Responsibilities:

o Restock in-room mini bars according to established par levels.

o Monitor product expiration dates and remove/replace expired items.

o Accurately record and report consumed items for billing purposes.

o Ensure mini bar areas are clean, well-organized, and properly secured

Additional Duties:

o Assist with stocking supplies and maintaining inventory.

o Participate in team meetings and training sessions.

o Perform other duties as assigned.

Qualifications:

Perks & Benefits:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.