Restaurant Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!

Marriott Westchase Hotel is looking for a Experienced Full-Service Restaurant Supervisor

About Us: About Us: At Pyramid Global Hospitality, we believe in the power of our team members. We value, support, and recognize the unique contributions of each individual. By fostering a culture of growth and belonging, we are committed to our team members to excel.

Position Summary: The Restaurant Supervisor is responsible for overseeing the daily operations of the hotel restaurant, ensuring a high standard of service, and fostering a positive dining experience for guests. This role involves leading a team of dining staff, managing operational efficiency, and maintaining quality standards in food and service to exceed expected goals and providing exceptional service always following the brand standards to both internal and external guests.

Scheduling: This is a Full-Time position that requires open availability to work any shift. The role is scheduled primarily AM and Mid-shifts, various days that include weekdays, weekends and holidays, but requires the flexibility to work PM shifts as needed. Schedules will change weekly based on business demands.

Specifically, in your role as the Restaurant Supervisor your primary responsibilities are the following:

• Monitor food quality, presentation, and compliance with health and safety regulations.
• Address guest inquiries and resolve complaints in a timely and professional manner.
• Assist in planning and executing special events or promotions.
• Ensure the smooth function of the entire dining room, exceeding guest expectations in accordance with Marriott standards.
• Conduct daily shift team meetings to provide updates and gather feedback.
• Supervise staff and stations, managing communication between the front desk, kitchen, and tables.
• Provide ongoing training and mentorship to team members ensuring exceptional guest service.
• Oversee completion of side-work, cleanliness of dining rooms/facilities, and bar service matters.
• Support the F&B management team for the overall success of the restaurant and ensure the future return of each guest.
• Assist in maintaining food and beverage costs by monitoring inventory and coordinating inventory control.
• Follow company procedures and ensure staff follow the required best practices and brand standards.

This list is not all inclusive, additional job functions will be shared during interviews.

Supportive Functions : The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

Opportunity for Growth : This position offers exciting opportunities for career growth for those looking for a path to hospitality management within our organization!

Our Culture : Empowered to Make a Difference! At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

• Excellent leadership and interpersonal skills.
• Strong verbal and written communication abilities in the English language.
• Preferred Bilingual proficiency in English and Spanish
• Ability to work well in a team under pressure; respond with a sense of urgency when needed and handle a fast-paced environment with professionalism.
• Proven knowledge and understanding of the concept of hospitality, restaurant food and beverage best practices, and guest service standards.
• Able to easily adapt to unexpected changes and prioritize tasks effectively during busy periods.
• Moves through-out lobby bar, restaurant and kitchen areas, including frequent and repeated climbing up and down stairs, for duration of shift.
• Capable of remaining in a standing position, either stationary or walking, for duration of shift.
• Capable of frequent and repeated lifting to 30 lbs. including trays and equipment, carrying, bending, stooping, and extending arms fully.
• Ability to observe and adhere to all Health and Safety regulations and company guidelines for food handling, cross-contamination protocols, and sanitation.
• Able to work in a busy restaurant environment, including exposure to various noise levels, alcohol, hot surfaces and large crowds.
• Able to work flexible hours, including evenings, weekends, and holidays.

Professional Licenses/Certifications:

• Valid Food Handler Certification and TABC Certification are required.

Experience

• Minimum of two (2) years supervisory experience in a high-volume full-service restaurant or hospitality establishment is a must.
• Proven track record of effective team leadership and guest service excellence.
• Experience in a hotel restaurant environment is a plus.

Grooming/Uniforms:

• All employees must maintain a neat, clean and well-groomed appearance.
• Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Excellent Benefits!

Joining Pyramid Global Hospitality offers a range of enticing benefits, including but not limited to:

• Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
• Mental wellbeing support for you and your loved ones
• 401k after 90 days, with a company match to 6%
• Performance-based incentives and bonuses
• Generous paid time off
• Professional guidance and support
• Competitive health, dental, and vision insurance plans
• Pet insurance for your furry companions
• Skill-enhancing job training
• Company-paid and Optional Life and Accidental Insurance
• Supplemental Accident, Critical Illness and Hospitalization Plans
• Employee Assistance Program (EAP)
• Health Flexible Spending Account (FSA)

If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Restaurant Supervisor position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better!

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.